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  1. Replies
    1
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    50

    Hello, We will need Serial Number and most...

    Hello,

    We will need Serial Number and most probably logs to verify the issue.
    Please do not post it here, but send it to our support by creating a ticket in User Portal.

    Thank you.
  2. Thread: SOHO vs Lite

    by T-Ku
    Replies
    4
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    371

    Lite version allowed to use HW RAID, but it was...

    Lite version allowed to use HW RAID, but it was not supported.
    SOHO version additionally is blocking the HW RAID functionality.
  3. Replies
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    1,041

    Hi, We will have to check the logs and see if...

    Hi,

    We will have to check the logs and see if the driver is included and blocked only or the new driver needs to be prepared.
    I have sent you the private message, so please check it.

    Thanks.
  4. Replies
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    1,573

    Hi, This seems to be a Solaris issue most...

    Hi,

    This seems to be a Solaris issue most probably.
    However, you may try to use Windows machine to configure MPIO from this side and see if it works.
    This should tell you if such an environment...
  5. Replies
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    1,161

    Hi, Can you raise a ticket with our Support...

    Hi,

    Can you raise a ticket with our Support Team? We will need logs from the system to analyze the problem.

    Thank you.
  6. Thread: JDSS limitations

    by T-Ku
    Replies
    5
    Views
    2,768

    I sent you a PM, please check your inbox.

    I sent you a PM, please check your inbox.
  7. Thread: JDSS limitations

    by T-Ku
    Replies
    5
    Views
    2,768

    Hi, First of all, we are sorry for the delay...

    Hi,

    First of all, we are sorry for the delay answering your post.
    Considering both systems, the bottleneck can be as you described in your post. Additionally, there may be other limitations such...
  8. Replies
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    822

    Hello, At the moment we do not offer FC HA...

    Hello,

    At the moment we do not offer FC HA cluster in JovianDSS.
    This feature is planned, but it is hard to say when it will be released.
    FC HA Cluster will be released with ALUA support.
    The...
  9. Replies
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    1,532

    Hi, Answering the first question. Yes, the...

    Hi,

    Answering the first question.
    Yes, the performance metrics is calculated on random request distribution.

    About the second question.
    In ZFS the performance is scaling on a vdev and not on...
  10. Replies
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    874

    Hi, Unfortunately we do not have it on our...

    Hi,

    Unfortunately we do not have it on our roadmap at the moment, but the discussion about this solution is in place.
  11. Replies
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    696

    Unfortunately not. The snapshots can be deleted...

    Unfortunately not. The snapshots can be deleted one by one, or you may prepare a script which will run the desired command with the option to delete snapshots.
  12. Hi, We will need to investigate this. Could...

    Hi,

    We will need to investigate this.
    Could you raise a support ticket and send us logs from both nodes?
  13. Thread: Activation?

    by T-Ku
    Replies
    1
    Views
    629

    Hi, This seems like a configuration problem....

    Hi,

    This seems like a configuration problem.
    I sent you a message what to do next.
  14. Thread: JDSS limitations

    by T-Ku
    Replies
    5
    Views
    2,768

    Thank you for posting this comment. The...

    Thank you for posting this comment.
    The information you mentioned is theoretically correct.
    However, basing on our practical tests which were held in our QA lab we can tell that such a limit does...
  15. Hi, Yes, please open the support ticket and...

    Hi,

    Yes, please open the support ticket and our team will have a look at this.

    Thanks.
  16. Replies
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    808

    Hi, Thank you for this update. I will notify...

    Hi,

    Thank you for this update.
    I will notify responsible person to change this.
  17. Thread: Leap second

    by T-Ku
    Replies
    2
    Views
    758

    Hi, The DSS will not be affected by this...

    Hi,

    The DSS will not be affected by this problem issue.
    This is a very small change, so it is not harmful for our systems.
  18. Replies
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    1,627

    Hi, Check your forum mailbox.

    Hi,

    Check your forum mailbox.
  19. Hi, Can you raise a Support ticket with our...

    Hi,

    Can you raise a Support ticket with our team?
    We will need also logs from your system, so please attach them to the ticket.
  20. Replies
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    1,590

    Hi, Can you let me know why would you like to...

    Hi,

    Can you let me know why would you like to change the licence from 12tb to 4?
  21. Replies
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    1,258

    Hello, I do not see this device on our HCL...

    Hello,

    I do not see this device on our HCL list.
    However, please raise a ticket with our Support department, attach the logs from your system and we will check that for you.
  22. Replies
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    2,261

    This will be hard to reply here on forum, as we...

    This will be hard to reply here on forum, as we do not have logs and so on.

    We didn't face such problems in the past. If you could log a ticket with logs, we will try to find a solution.
  23. Replies
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    3,288

    Hi, Thank you for reporting this. We will...

    Hi,

    Thank you for reporting this.
    We will verify it with developers.
  24. Replies
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    961

    Hi, Yes, it is open. Let me know what is the...

    Hi,

    Yes, it is open.
    Let me know what is the problem exactly?
    You don't have a button to post new threads?

    Do you see a Jupiter section on the Main Page?
  25. Replies
    1
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    1,545

    Hello, This will need our Specialist to take a...

    Hello,

    This will need our Specialist to take a look into it.
    Please log a ticket with our Support through User Portal.
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