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Thread: Problem with activation of DSS lite v6

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  1. #1

    Default Problem with activation of DSS lite v6

    I installed DSS lite v6 on an HP DL380G4 without any problems (using an USB boot device and selected hard disk installation on a separate 2GB partition), I can access the interface, create the volume groups and iscsi targets.

    The only thing I cannot manage to do is activating the license. I generated a license key in my user portal and pasted it. The system asked for a reboot so I did. Afterwards, when I logon I get the option to activate over the internet or offline.

    When I try to activate online I get the following error message:

    Cannot open XML data file: /currver/activation.xml

    When I try to generate the hardware stamp I get the following error:

    Could not create preactivation file. Please contact support.

    I have installed version 6.0up04.8401.3530 64bit

    Any suggestions would be welcome

    Thanks!

  2. #2

    Default

    I have posted the same issue in the V6 Lite forum.

    I have exact same config and install, DL380G4 only diff is I used a 5Gb partition and I installed from a USB.

    Have you found a solution?

  3. #3

    Default

    Thanks for posting this. This is the first we have seen this and would like to have our engineers look into this. Can you send an email to support and place on the subject "Can not download hardware stamp!!"

    We will then need you to enable the Remote Support option in the Extended tools section of the Console and place the ticket number.

    Thanks for letting us know!
    All the best,

    Todd Maxwell


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  4. #4

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    To-M, someone needs to increase the quota on the support email account as messages are getting rejected for over quota.

  5. #5

    Default

    Send it to forum email and I will forward to the support team to verify and add your email address as well.
    All the best,

    Todd Maxwell


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  6. #6

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    I got it through to support, still got error but the message got assigned a ticket number.

  7. #7

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    Is the Ticket#1010059 ?
    All the best,

    Todd Maxwell


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  8. #8

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    Yes that is correct.

  9. #9

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    Thanks - give us a bit,, possibly tomorrow. Also send in the log from the GUI in Status > Hardware > Logs and click on the download button and reply using the same email ticket.
    All the best,

    Todd Maxwell


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  10. #10

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    I had to move your ticket - sending you a new one.... min.
    All the best,

    Todd Maxwell


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