network failure and CD update failure

I purchased open-e DSS 16TB 1 year ago and was very pleased with it.

So I purchased another open-e DSS 16TB recently but in this time it showes problems.

My mainboard is ASUS Z7S-WS and CPU is Xeon 5420 x 2 and use 8G RAM.

First problem is that it never connects with network.

The ping test always failed.

I used another mainboard of diffrent vender but it failed also.

I set the DNS settings and tried another router and another switching hub but it is never connected.

The second one is update failure.

Because of connection failure I tried to update.

I downloaded update image and tried to update but it failed. (I tried it with 2 different images)

Every time when I tried to boot from cd it gives a message :

[System corrupted "No USB flash module has been found".]

I tried it with another mainboard it showed same result.

I sent an help e-mail to support@open-e.com yesterday but I had not received answer yet.

Please help me.

Test with the DSS Demo-CD from link below. Burn the ISO image on to CD then boot system with Demo-CD to see if the motherboard NIC's are supported. Also you can still setup the system and use the Demo-CD if a replacement is needed and remove the Demo-CD and use the new DSS module and your data will be intact.

http://www.open-e.com/account/login/.../account/demo/

If we need to RMA the DSS please provide all information (SN#, name and address) so that we can process a replacement.

I tried Demo CD but the ping test failed.
I tried to update with final version update image but it said that No ISO image.

So I took out the old USB dongle in my old system and put the new USB dongle.
It works fine in my old system.
I can tell that the USB dongle is not the cause of network problem.
So It is not necessary to proceed RMA procudure.
You should ignore my e-mail to request RMA.
I'm sorry to have bothered you.

I have some questions.

1. I can not find NIC Marvell 88E8056 of Asus Z7S-WS in your hardware compatibility list.

Is this NIC chip not supported?
Do you have any plan to support this chip?

2. I have 2 USB DSS dongles.
The old one has square shape and it can be downgraded to version 1.3x.
But it is NOT recognized on my new system.
The new one has narrow shape and it can NOT be downgraded to version 1.3x.
This new one is supported on my new system.

Is the downgrade is possible only on the old type dongle but not on the new type?
Can you send new type USB dongle with the exchange of my old one?

Thank you.

It's weiring day.

My old USB dongle is not recognized also in my old system.
I tried other USB port but in vain.

I sent an e-mail to support@open-e.com.

Thanks for the update and emailing support regarding this. This NIC might not be supported as of yet. Not all NIC's are GPL approved and could be the reason more investigation will be needed.

Concerning the downgrading to the new module (long one), you will not be able to from this older version because of the size limitation. The older Square ones have a more capacity but work the same.