Volume Disappear after reboot with DSSV6

Dear support,

We're trying Open-E DSS V6 for our system. But we encounter a serious problem after rebooting the box.

System show me "2011/06/17 19:26:31 ERROR:No system volume found! System services can''t work without system volume !"

We reboot this box at least 2 times, but it in vain :mad:
Could anyone give me some advice? There are about 5TB data on it!!

Hardware configuration info:
MB:Supermicro X8DT3-LN4F
NIC:Intel X520-SR2 10Gb Dual-Port Fiber NIC bonding with Arista 7124 10G switch
via 802.3ad protocol.
RAM:24G
RAID Card:Areca 1880ix-16 Raid Card with 4G cache and BBU

Following are the system info.
Model: Data Storage Software V6
Version: 6.0up75.8101.5377 64bit
Release date: 2011-05-06
Updates: N/A
License keys: k6456
S/N: TRL00022
Product key: 2Y53-QZMV-2ADL-WFEG-52TV-HZJ6-ODMY
Licensed Storage Capacity: unlimited

Thanks in advance!

So if you had a volume group working before then after a reboot it is no longer there, try and check power cables and try to re-seat the controller.

I have try you suggestion, but it in vain.
Also,I cannot register my key to get support.
How can I send the system log to support team?

Best Regards!

The key you have sent is a TRAIL version key and cant be registered, only product keys that have been purchased can be registered.
We see that you sent to the pre-sales email and we will address your case soon.

Have a look into the ARECA interface. This can be done by booting into the ARECA card at boot (look at the prompt... I think the command is Alt-A), finding the IP address of the on-board controller, then hooking up to the on-board ARECA port and accessing ARECA's web gui.

This should let you know the health of the RAID volume and any subvolumes.

I have enter the Areca Arc-1880ix16's BIOS and cannot find any ERROR or Warning
message in RAID Card's event log. Everything seems OK in the raid card's BIOS.

I have report the screen capture log to pre-sales@open-e.com, and waiting for answer.

Best Regards!

did you manage to get this resolved?

What was the issue?

The following KB steps should help you:
http://kb.open-e.com/Default-Volume-Group_136.html