how to download updates ?

Hi all,

may be you know how to get access to ftp://ftp.open-e.com/ ?
I would like to download new updates for my open-e OEM storage.
I'm new on open-e, I have OEM Storage with Open-e software, and support license has ended in 2012. I didn't use it. but now I have a problem with windows permissions on Storage, every time if the OEM storage reboots, all windows permissions on all shares and sub-folders are random changed.
That's why I thought. it's a bug of this version and wanted update it, but doesn't know possible if it without support.