After system crash, server boots to prompt

Hello,

Our Open-E server locked up last night with the following error:

2011/04/20 04:01:28 kernel:Pid: 14276, comm: iscsird1 Not tainted 2.6.27.10-oe64-00000-g9b2116f #12

Now when the system boots it appears as though the RAID Units have different names. What was originally "Unit 0" is called "array" and "Unit 1" is called "Unit 0". I have opened a support case with 3ware regarding that problem.

The system will get to the Loading... splash screen and then drops to a # prompt. Looking at /var/log/initrd.log I see the following two lines at the bottom of the file:

LIVECD: Something went wrong and we can't continue. This should never happen.
LIVECD: Please reboot your computer with Ctrl+Alt+Delete...

fdisk shows the two arrays as /dev/sda and /dev/sdb, but says neither has a valid partition table.

Just trying to figure out if this is a RAID issue or Open-E DSS issue. Any thoughts?

Thanks!

look for call trace issues in the critical_error log, and in dmesg

would seem a hardware issue at first glance.

dmesg doesn't show any errors and I don't see a critical_error log file

download the full log package.
much more to see....

Sorry, I'm not sure what that is. Where do I download from?

Quote:

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Originally Posted by goughes

Sorry, I'm not sure what that is. Where do I download from?

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From the DSS webgui Status-->hardware..

I am unable to access the web interface. I can't even ping the device so I don't think it even gets to the point of setting up the network interface.

Can you do CTRL ALT N from the console then setup the IPs on the NIC.

Lets back up to the beginning for a second.....


Are you trying to install from a cd?
Or are you booting from a USB Drive, or other boot media?

If you are booting from another boot media, how was DSS installed there in the first place?

For quick installs:
http://www.open-e.com/download/libra...t_file/get/131

This ended up being a RAID issue. Server is back online.

Quote:

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Originally Posted by goughes

This ended up being a RAID issue. Server is back online.

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yup, that can screw up most everything....

Quote:

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Originally Posted by Gr-R

From the DSS webgui Status-->hardware..

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Gr-R,

the original poster wrote that the system dopped to a command prompt during boot. The system has not even come up yet, so there's no way to "download form the web ui"...

forget my message - I'm now on my way getting some coffein to get back on track ;-) I fully missed the other replies :-D

Quote:

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Originally Posted by jmo

forget my message - I'm now on my way getting some coffein to get back on track ;-) I fully missed the other replies :-D

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ah yes... caffiene... can make a world of difference in this business huh?

I had to reboot the system after I got messages about out of memory and swap space.

after reboot of system, and after the text : loading.... the system goes to prompt #
this happens without any error messages.

how to recover from this ?

It seems that you are running your DSSv6 on a USB flash memory or a DOM, and mostly you need to re-install your DSSv6 or use a new USB/DOM as the old one may not function well.

Just out of curiosity did you have the boot volume on the raid array, or was it a separate usb or sata dom?

only data is on the raid disks, boot volume is on the USB DOM

i think, problem is that I did not set up this system, but from what i can read from the documentation there is 16 , 1TB disks and the Open-E is started from USB DOM

Problem solved, new boot media in use, only problem now seems to be slow respond to the offline avtivation file request that was sent to activation@activation-key.com
license is currently expired so no access to the files on the server