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I just wanted to upgrade a SAN of one of my customers.
Downloaded the update... did the reboote.... couldn't get a webinterface anymore!
I tried on IE and on Firefox.
I even generated a new certificate (via console -> time settings -> (last step) generate new certificate.
So I reverted back to the previous release.
Is this a known issue?
Try to clear your browser certificates. Also check with an older browser or see if another system w/ browser will work.
If using IE 9 make sure to use compatibility mode.
I tried IE8 and IE9, both in 'normal' and in Compatibility mode.
I did CTRL-SHIFT-DEL to clear all cache, etc.
(and note that I saw the same, which is a black screen, using Firefox).
After reverting back to the old version, it works again.
I can create a remote-support for it. Which will be in about 3 - 4 hours from now.
So you can see if there are any errors and/or the webserver crashed... ?
Hi,
got the same over here, no webinterface. Problem, we only got Macs, no PCs, so its Safari and Firefox only. Both dont work anymore, even clean browsers.
Roeller,
Please open the ticket then enable the remote support so we will be able to troubleshoot the issue you are having with the latest build...
Well, i just had the same situation ... No Safari, no Firefox, no IE, no Konqueror ....
Detlev
Please try to check the downloaded ISO file with .MD5 sum file that you can find in the same page where you download the ISO file.
Also you can try to try the latest build to be installed on a fresh new USB flash memory and test it if it work fine with you or do you face issues.
If It works fine, then go to your old build system, try to clear older builds if exist, so leave only one build available, and then update.
You can find the latest builds at our website at:
http://www.open-e.com/account/products-and-updates/
Also you can find the instructions how to update in the same page if you need them.
______________
Alaa Souqi
Most people use the Auto Update from the webinterface. I assume it does the MD5 check itself.. ?
It must be a bug in the software... more people have this issue.
This is correct.Quote:
Most people use the Auto Update from the webinterface. I assume it does the MD5 check itself.. ?
We are investigating the issue some are seeing.
If you can open a support case(if you havent already), we can try to restart apache on the server, to see if there are problems with the webserver.
I was able to update several installs so far, and no issues like this.
Well, also downloading the logs in once never worked correct (on both systems
we have here - buyed at different times!). The most time
i don't get the logs (single download works).
But for the current problem i will open a support case now.
I opened a support ticket.
The unit is 'remote support connected' now. Under ticket: 1026005.
-Roel
Thank you, we can see it, and we are working on it now.
Well, my problem is solved. Support said: The problem was wrong format of product key (with '-').
Downloading the log files in once is also working again.
Thanx.
Thanks habicht for your post, Yes the issue related to prod.key file, as if the product key contains "-" it will not work with build5794.
so just to know if this issue happens at other systems too.
How can we resolve this issue? Retype the license key without the "-"?
How often does this issue occur? Any expectations?
So, what is the solution of this problem:
- for new Open-E DSS V6 installation we should enter product keys without "-". Am I right?
Although, PDF with purchased product key (received from Open-E sales) has "-" inside product key?
- for old Open-E systems, where we have licenced it by typing product key with "-" (because it has this originaly form in purchased PDF): we will have problems with Web access when upgrading to the latest b5794 ? And we have to open remote support ticket to let Open-E support to solve it?
Am I right?
This problem occurs only if file prod.key was edited manually (and for example product key was copied from pdf with '-'). Product keys entered via GUI are automatically parsed to correct format and written to file, therefore one should be no worried about typing them in with dashes.
If you experience this issue you may edit file prod.key on your own on other machine and remove the '-' signs or open support ticket and our team will fix it right away via RSS without any downtime.
We are sorry for inconvenience. Let me also assure this issue will be fixed in next release.
Hi, I'm planning for update, so where can i find this file to check it's contents?Quote:
Originally Posted by Pi-L
Thank you.
If you boot your DSS V6 from a USB memory stick, you can just shutdown the server, unplug the USB memory stick and plug it to any PC. You will see the following directories there:
bxxxx <DIR>
boot <DIR>
mmenu_upd.sh
Where bxxxx is the DSS V6 build number so in case you are using the latest build 5794, go to b5794 directory and you will find prod.key file there.
You can edit it and remove all "-" signs. After the changes are saved, plug you USB memory stick back to you server.
BR,
Tom