Swapped disk, unit won't see new drive (repost from wrong forum).

Further to my earlier problem.

We have a 32TB unit with a failed drive - it showed as "unconfigured bad" if I recall correctly. This morning we took the drive out, saw it vanish from the LSI Megaraid storage manager tool, waited 60 secs as advised and then put a fresh drive in.

Nothing.

Nada.

Tried a check foreign configurations, nothing found.
Tried a rescan (F5) several times, nothing found.
Tried quitting raid storage manager and re-launch (it seems to do a fuller scan then) - nothing found.

After a while longer, we tried a new disk - nothing doing.

Finally tried original disk - still nothing!

Currently we have one of the new spares in place, but it isn't being seen. Some reports follow - note the "Other Error Count: 1" in the PDList log.

FYI The "missing" drive is located at enclosure 0 slot 87.

Any help appreciated!!!

Thanks,
Roger

Megaraid CLI>AdpAllInfo -a0

Adapter #0

================================================== ============================
Versions
================
Product Name : MegaRAID SAS 84016E
Serial No : 000000000
FW Package Build: 5.0.1-0065
FW Version : 1.10.00-0184
BIOS Version : MT29
Ctrl-R Version :1.04-008A

Pending Images In Flash
================
None

PCI Info
================
Vendor Id : 1000
Device Id : 0411
SubVendorId : 1000
SubDeviceId : 1008

Host Interface : PCIE

Number of Frontend Port: 0
Device Interface : PCIE

Number of Backend Port: 16
Port : Address
0 500304800003c97f
1 0000000000000000
2 0000000000000000
3 0000000000000000
4 500304800001e97f
5 0000000000000000
6 0000000000000000
7 0000000000000000
8 0000000732424f44
9 000000004c425442
10 32312e332e322e52
11 0000000000000000
12 0000000000000000
13 0000000000000000
14 3220333120766f4e
15 0000000000363030

HW Configuration
================
SAS Address : 5000000000821406
BBU : Absent
Alarm : Present
NVRAM : Present
Serial Debugger : Present
Memory : Present
Flash : Present

Settings
================
Current Time : 22:30:2 4/29, 2008
Predictive Fail Poll Interval : 300sec
Interrupt Throttle Active Count : 16
Interrupt Throttle Completion : 50us
Rebuild Rate : 30%
PR Rate : 30%
Resynch Rate : 30%
Check Consistency Rate : 30%
Reconstruction Rate : 30%
Cache flush interval : 4s
Max drives to spinup at one time : 2
Delay among spinup groups : 12s
Physical drive coercion mode : 1GB
Cluster mode : Disabled
Alarm : Enabled
Auto Rebuild : Enabled
Battery Warning : Disabled

Ecc Bucket Size : 15
Ecc Bucket Leak Rate : 1440 Minutes
Restore HotSpare On Insertion : Disabled
Expose Enclosure Devices : Disabled
Maintain PD Fail History : Enabled
Host Request Reordering : Enabled

Capabilities
================
RAID Level Supported : RAID0, RAID1, RAID5, RAID10, RAID50
Supported Drives : SAS, SATA

Allowed Mixing:
Mix In Enclosure Allowed, Mix In VD Allowed

Status
================
ECC Bucket Count : 0

Limitations
================
Max Arms Per VD : 32
Max Spans Per VD : 8
Max Arrays : 128
Max Number of VDs : 64
Max Parallel Commands : 1008
Max SGE Count : 80
Max Data Transfer Size : 8192 sectors
Max Strips PerIO : 42
Min Stripe Size : 8kB
Max Stripe Size : 1024kB

Device Present
================
Virtual Drives : 1
Degraded : 1
Offline : 0
Physical Devices : 33
Disks : 31
Critical Disks : 0
Failed Disks : 0

Supported Adapter Operations
================
Rebuild Rate : Yes
CC Rate : Yes
BGI Rate : Yes
Reconstruct Rate : Yes
Patrol Read Rate : Yes
Alarm Control : Yes
Cluster Support : No
BBU : Yes
Spanning : Yes
Dedicated Hot Spare : Yes
revertible Hot Spares : No
Foreign Config Import : Yes
Self Diagnostic : Yes
Allow Mixed Redundancy On Array : No
Global Hot Spares : Yes
Deny SCSI Passthrough : No
Deny SMP Passthrough : No
Deny STP Passthrough : No

Supported VD Operations
================
Read Policy : Yes
Write Policy : Yes
IO Policy : Yes
Access Policy : Yes
Disk Cache Policy : Yes
Reconstruction : Yes
Deny Locate : No
Deny CC : No

Supported PD Operations
================
Force Online : Yes
Force Offline : Yes
Force Rebuild : Yes
Deny Force Failed : No
Deny Force Good/Bad : No
Deny Missing Replace : No
Deny Clear : No
Deny Locate : No

Error Counters
================
Memory Correctable Errors : 0
Memory Uncorrectable Errors : 0

Cluster Information
================
Cluster Permitted : No
Cluster Active : No

Default Settings
================
Phy Polarity : 0
Phy PolaritySplit : 0
Backgroud Rate : 30
Stripe Size : 64kB
Flush Time : 4 seconds
Write Policy : WB
Read Policy : None
Cache When BBU Bad : Disabled
Cached IO : Yes
SMART Mode : Mode 6
Alarm Disable : Yes
Coercion Mode : 1GB
ZCR Config : Unkown
Dirty LED Shows Drive Activity : No
BIOS Continue On Error : No
Spin Down Mode : None
Allowed Device Type : SAS/SATA Mix
Allow Mix In Enclosure : Yes
Allow Mix In VD : Yes
Allow SATA In Cluster : No
Max Chained Enclosures : 3
Disable Ctrl-R : Yes
Enable Web BIOS : Yes
Direct PD Mapping : No
BIOS Enumerate VDs : No
Restore Hot Spare On Insertion : No
Expose Enclosure Devices : No
Maintain PD Fail History : Yes


Megaraid CLI> PDList -aALL


Adapter #0

Enclosure Number: 1
Slot Number: 255
Device Id: 102
Sequence Number: 1
Media Error Count: 0
Other Error Count: 1
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
Raw Size: 0MB [0x0 Sectors]
Non Coerced Size: 9007199254740480MB [0xfffffffffff00000 Sectors]
Coerced Size: 0MB [0x0 Sectors]
Firmware state: Unconfigured(good)
SAS Address(0): 0x500304800003c97d
Inquiry Data: LSILOGICSASX28 A.0 9x28-0.0.9.0

Enclosure Number: 2
Slot Number: 255
Device Id: 253
Sequence Number: 0
Media Error Count: 0
Other Error Count: 0
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
Raw Size: 0MB [0x0 Sectors]
Non Coerced Size: 9007199254740480MB [0xfffffffffff00000 Sectors]
Coerced Size: 0MB [0x0 Sectors]
Firmware state: Unconfigured(good)
Inquiry Data: LSI SGPIO N/A

Enclosure Number: 0
Slot Number: 89
Device Id: 89
Sequence Number: 2
Media Error Count: 0
Other Error Count: 0
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
Raw Size: 953869MB [0x74706db0 Sectors]
Non Coerced Size: 953357MB [0x74606db0 Sectors]
Coerced Size: 952720MB [0x744c8000 Sectors]
Firmware state: Online
SAS Address(0): 0x500304800001e94b
Inquiry Data: ATA ST31000340NS SN03 9QJ01MN4

Enclosure Number: 0
Slot Number: 88
Device Id: 88
Sequence Number: 2
Media Error Count: 0
Other Error Count: 0
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
Raw Size: 953869MB [0x74706db0 Sectors]
Non Coerced Size: 953357MB [0x74606db0 Sectors]
Coerced Size: 952720MB [0x744c8000 Sectors]
Firmware state: Online
SAS Address(0): 0x500304800001e94a
Inquiry Data: ATA ST31000340NS SN03 9QJ01XV9

Enclosure Number: 0
Slot Number: 86
Device Id: 86
Sequence Number: 2
Media Error Count: 0
Other Error Count: 0
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
Raw Size: 953869MB [0x74706db0 Sectors]
Non Coerced Size: 953357MB [0x74606db0 Sectors]
Coerced Size: 952720MB [0x744c8000 Sectors]
Firmware state: Online
SAS Address(0): 0x500304800001e948
Inquiry Data: ATA ST31000340NS SN03 9QJ00QP0

[ Cut for brevity ]

first thing I recommend is to upgrade firmwares.. these units need to be updated all the time. I believe 1.10 -184 is not the latest. I believe there is 1.12 these days....

Also, try different slots.. maybe the backplane has an issue!!!! check the cables...

I don't see its an open-e issue, but its always good to check. But more importnat is to ask LSI guys.....