Big DSS problem

Hi all

I've big issues with my DSS (build "dss6.0up10_b3719.oe_i"). The DSS system becoms unavaible from time to time (let's say ever 4-6 week). Currently, I've this issue where:

DSS does reply on ping
LUNs are not available
Web Console is not available
CLI is not available

Before I hard reboot this system, is there anything I should check? And, even more important - what should I check after the reboot to resolve this problem?

I use Windows Server 2008 R2 Cluster which uses the included iSCSI initiater to connect to the DSS iSCSI target.

Thanks a lot
Norbert

Hi Norbert,

Could you please send log files via our website?
The we will be able to investigate it deeper :)

Ok, thanks :-D! wheren can I submit the files? An which log files do you need exactly (will they be there after a reboot)?

Hi again!

Yes, old logs are available after reboot (rotate && compression)
You can submit ticket via http://www.open-e.com/account/technical-support/
but firs you must log in.