New DSS v7 Lite - How get Product Key from Portal ?

I am presuming I am missing something obvious here, however I cannot find an answer to this.

I generated two new DSS v7 Lite Licenses, and then purchased 2 x 2Tb Storage Extensions for them so now have 2 x DSS v7 Lite v7 Licenses with 4TB of Storage Licensed to them. I did not write the product key down at the time of the generation as figured could retrieve them afterwards. I received the emails with the Storage Extension Product Key in them, however I have not received any emails regarding the Lite Product Key.

I installed the DSS v7 Product onto my system and is now asking me for the Product Key.

All that can be seen in the User Portal is a Serial Number, and I cannot see anywhere in there how to get the Product Key, with the WebUI on the system rejecting the Serial Number then cannot get further

What do I need to do to get the Product Key associated with the Serial Numbers that I have attached the Storage Extensions too.

Thanks

Michael

Hello Michael,

Please send us the Serial Numbers for your systems and we will send you back your product keys, you can open a support ticket and our team will help you.

For more details, you can also contact us at:
http://www.open-e.com/about-us/contact/

Thanks, I have sent an email, via the Contacts Page, with my serial numbers as I cannot open a Support Ticket