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Type: Posts; User: Sh-J

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  1. Replies
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    Dear Sir, A response with a small-update that...

    Dear Sir,

    A response with a small-update that fix this issue was sent to you.

    Please accept our apology for any problem!

    Regards,
    Shon
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    4,419

    Hello, It seems there is some corruption in...

    Hello,

    It seems there is some corruption in the ID's.

    Can you change the authentication methode from the GUI to LDAP (Configuration-> NAS settings) then reset the ACL from the console (CTRL +...
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    Robotbeat, Thanks for the help! We appreciate...

    Robotbeat, Thanks for the help!

    We appreciate all your great work!
  4. Replies
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    2,086

    Dear fconil, Maybe there is not actual...

    Dear fconil,

    Maybe there is not actual replication running but there is a replication task that is still active. And I recommend to stop that task again then create it again with the new LV.
    ...
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    Dear fconil, In the case of primary server...

    Dear fconil,

    In the case of primary server completely died, then you need to stop the replication task from the secondary. Bring the old primary up, and create the failover task again and make it...
  6. Dear Ciprian, Unfortunately, to implement such...

    Dear Ciprian,

    Unfortunately, to implement such scenario you need a SAN file system, and we do not have that, means; we do not support writing to the same LUN from multiple Initiators.

    Regards,...
  7. Dear Ciprian, FOr the 2 LUN's you are using,...

    Dear Ciprian,

    FOr the 2 LUN's you are using, are you using 2 host initiators writing to the same LUN? If that is the case, then the problem resides here as we do not support such implementation....
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    1,388

    Dear danc81, Try to enable "large directory"...

    Dear danc81,

    Try to enable "large directory" that should speedup the process and should eliminate the slowness.
    CONFIGURATION -> NAS resources -> Shares -> [share_name] -> Function: SMB...
  9. Replies
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    3,079

    Dear All, We do support some monitoring using...

    Dear All,

    We do support some monitoring using SNMP; like motherboard status and 3ware RAID information. Logical volume status is not supported yet via SNMP but it has been added to our t0-do...
  10. Replies
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    8,930

    Dear kopr, Please, send me a screenshot from...

    Dear kopr,

    Please, send me a screenshot from the GUI showing the issue, and please also include the system logs. (Status->Hardware)

    You can send them to support ( at ) open-e ( dot ) com...
  11. Replies
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    3,480

    Dear NSC, We do not offer an SSH connection...

    Dear NSC,

    We do not offer an SSH connection for shutting down the UPS. And I suggest using the slave mode in order to monitor and shutdown the system.

    In this link, you can find a clear...
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    8,930

    Dear Kopr, Tasks can be deleted from the GUI...

    Dear Kopr,

    Tasks can be deleted from the GUI (Maintenance->Snapshot) then press on the plus sign next to the volume group name, and click on the snapshot. At the end of the page "Schedules for...
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    3,125

    Dear enealDC, The initialization here is not...

    Dear enealDC,

    The initialization here is not redundant, as initializing the Logical Volume will be on file system level, while the RAID is on the block level. Our tests shows that initializing...
  14. Replies
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    2,689

    Dear Andreas, I Enabled/disabled the FTP...

    Dear Andreas,

    I Enabled/disabled the FTP connection but I didn't get the "failed" massage. Please download the logs (Status->Hardware) and send it to support@open-e.com with you notes.

    Regards,...
  15. Replies
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    2,473

    Dear Beng, We don't have much information on...

    Dear Beng,

    We don't have much information on the SSD drives, as it is not tested yet at our labs. It's going to be added on the roadmap, but currently the roadmap is full for the next 2 or 3...
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    4,289

    Dear Beng, Our Engineers will respond back to...

    Dear Beng,

    Our Engineers will respond back to the case. Thank you!

    Regards,
    SJ
  17. Replies
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    4,289

    Dear Budy, As we mentioned earlier it works in...

    Dear Budy,

    As we mentioned earlier it works in our labs, I am sure we are missing something here. Can you download the logs and send it to support@open-e.com.

    Regards,
    SJ
  18. Replies
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    Dear Stephan, After the reboot all shares and...

    Dear Stephan,

    After the reboot all shares and configuration should be there, if that is not what you get please download the logs (Status->Hardware) then schadual a reboot and download another...
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    4,289

    Dear Budy, Scheduling a snapshot was tested...

    Dear Budy,

    Scheduling a snapshot was tested and it works fine. Id you press the green play button?

    Please try testing it with another snapshot!

    Regards,
    SJ
  20. Replies
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    You need to set the bond to 802.3ad...

    You need to set the bond to 802.3ad (Setup->Network)

    Regards,
    SJ
  21. Replies
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    Dear zernik, In many occasions the NIC was the...

    Dear zernik,

    In many occasions the NIC was the reason bhind a poor performance. You can check if there are any dropped packets from the test.log file that can be found in the GUI...
  22. Dear Zaki, Can you try to access is as a...

    Dear Zaki,

    Can you try to access is as a "Guest" ? Is it the only share behaving that way?
    Try to connect from different client and see if its the same!

    Regards,
    SJ
  23. Replies
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    1,850

    Dear Vkeven, In order to use the incremental...

    Dear Vkeven,

    In order to use the incremental method, select it from the Setting -> General -> Backup Method menu. Please use the following method: "Incremental - Using modified time" (Reset...
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    1,483

    Dear ptorric, Can he test the large...

    Dear ptorric,

    Can he test the large directories with FTP or SAMB?
    What release you are using? Does the performance look normal with smaller directories?

    Regard,
    SJ
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    Dear d1rect, Both cards should work, but they...

    Dear d1rect,

    Both cards should work, but they never been tested yet. Same thing for the Gigabyte motherboard.

    Regards,
    SJ
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