We pay over 1500 USD for the OPEN-E license, on top of what is paid for the machines it is hosted on. It is our host, our license at that point - why shouldn't we have full access to it?

The open-e product is stable and easy to work with - not an issue. But there are instances where having a full (standard) command line access to the machine is necessary.

From working with OPEN-E support, I see that they do not offer it but likely have some way of accessing the host servers via cli because they offered to fix my problem that way (via ssh).

So...

1) Why does OPEN-E not ship this module? You are a GPL'd product, shipping your source modules with the license. So it's not an issue of someone copying your custom code. Was this just an oversight? How could you think that no one (linux admin) would NOT want root access?

2) How to get root access? I'm referring to a full cli access, not that stupid cli@localhost account that does almost nothing.

Thanks.