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Thread: Cannot reactivate server

  1. #1

    Default Cannot reactivate server

    As we need to reactivate the server using another user email account, we change the NIC.
    But after input another email and password, an error is shown as below:
    Error
    Unknown error

    Is the update server down or other reasons?
    Please help!

  2. #2

    Default

    Dear alexysn,

    To reactivate the same pen, please use the same e-mail address, as by that e-mail you activate your version of DSS LITE.

    Regards,
    SJ

  3. #3

    Default

    We need to change the email address as old email address will not use anymore, we need to use new email address. Is it possible to do that?

    Please help!

  4. #4

    Default

    Hi alexysn

    try activating with new email address it should work.

  5. #5

    Default

    It still have the same error. Am I missing some procedures to register email address or somethings else?

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