Strange Behaviour

[pgouveia]

Hello guys

I have a Open-E R3 with 12 Tera with all certifiec hadware.
Some times, twyce a day, the NAS hang up with no acess trought IP, console, and all the clients lost acess to info.
I alreay change everything and the problem persistes !!!
Anyone with sometrhing like that ?

Thanks

PG

[To-M]

When the system hangs are you forced to reboot and then everything works fine for awhile until it hangs again?

If so check the dmesg log from the Status > Hardware GUI then select the Download button from the Logs section. Better to use Firefox, then open the log file and show us the output from dmesg.

System could have memory or IRQ problems, was there a new hardware installed?

[pgouveia]

Hello To-M

Yes correct..we reset the systems and everything works fine for a day or two, and then hangs again.
I will provide that info to you ASAP.

Thanks

BR

PG

[pgouveia]

Sorry

No new hardware installed.
We already change memory, MB, CPU, PSU...
We are thinking maybe could be the 3Ware controller...this systems as 16 Hitachi 1.0 Tera Ultrastar hard drives.

Thanks

BR

[To-L]

Hi pgouveia

Have you checked the raid health?
I am assuming you have multi processor system
please check from console CTRL-ALT -T then boot options
select system architecture
verify that you have multi processor selected
If this does not help download the system log files and send to support@open-e.com
Logs are located here:
STATUS -> HARDWARE -> Logs.

[pgouveia]

Hello TO-M

Where he goes the 1st half of .\dmesg.2 info

Linux version 2.6.17.13-smp (root@develsystem) (gcc version 3.3.5 (Debian 1:3.3.5-13)) #43 SMP Thu Jan 3 05:52:11 EST 2008
BIOS-provided physical RAM map:
BIOS-e820: 0000000000000000 - 000000000009ec00 (usable)
BIOS-e820: 000000000009ec00 - 00000000000a0000 (reserved)
BIOS-e820: 00000000000e0000 - 0000000000100000 (reserved)
BIOS-e820: 0000000000100000 - 00000000bfff0000 (usable)
BIOS-e820: 00000000bfff0000 - 00000000bfffe000 (ACPI data)
BIOS-e820: 00000000bfffe000 - 00000000c0000000 (ACPI NVS)
BIOS-e820: 00000000fec00000 - 00000000fec03000 (reserved)
BIOS-e820: 00000000fee00000 - 00000000fee01000 (reserved)
BIOS-e820: 0000000100000000 - 0000000140000000 (usable)
4224MB HIGHMEM available.
896MB LOWMEM available.
found SMP MP-table at 000ff780
NX (Execute Disable) protection: active
On node 0 totalpages: 1310720
DMA zone: 4096 pages, LIFO batch:0
Normal zone: 225280 pages, LIFO batch:31
HighMem zone: 1081344 pages, LIFO batch:31
DMI 2.3 present.
ACPI: RSDP (v002 ACPIAM ) @ 0x000f9330
ACPI: XSDT (v001 103007 XSDT2012 0x20071030 MSFT 0x00000097) @ 0xbfff0100
ACPI: FADT (v003 103007 FACP2012 0x20071030 MSFT 0x00000097) @ 0xbfff0290
ACPI: MADT (v001 103007 APIC2012 0x20071030 MSFT 0x00000097) @ 0xbfff0390
ACPI: OEMB (v001 103007 OEMB2012 0x20071030 MSFT 0x00000097) @ 0xbfffe040
ACPI: SRAT (v001 AMD HAMMER 0x00000001 AMD 0x00000001) @ 0xbfff3b40
ACPI: DSDT (v001 0AAAB 0AAAB001 0x00000001 INTL 0x02002026) @ 0x00000000
ACPI: PM-Timer IO Port: 0x508
ACPI: Local APIC address 0xfee00000
ACPI: LAPIC (acpi_id[0x01] lapic_id[0x00] enabled)
Processor #0 15:1 APIC version 16
ACPI: LAPIC (acpi_id[0x02] lapic_id[0x01] enabled)
Processor #1 15:1 APIC version 16
ACPI: LAPIC (acpi_id[0x03] lapic_id[0x02] enabled)
Processor #2 15:1 APIC version 16
ACPI: LAPIC (acpi_id[0x04] lapic_id[0x03] enabled)
Processor #3 15:1 APIC version 16
ACPI: LAPIC (acpi_id[0x05] lapic_id[0x84] disabled)
ACPI: LAPIC (acpi_id[0x06] lapic_id[0x85] disabled)
ACPI: LAPIC (acpi_id[0x07] lapic_id[0x86] disabled)
ACPI: LAPIC (acpi_id[0x08] lapic_id[0x87] disabled)
ACPI: LAPIC_NMI (acpi_id[0x01] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x02] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x03] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x04] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x05] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x06] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x07] high edge lint[0x1])
ACPI: LAPIC_NMI (acpi_id[0x08] high edge lint[0x1])
ACPI: IOAPIC (id[0x04] address[0xfec00000] gsi_base[0])
IOAPIC[0]: apic_id 4, version 17, address 0xfec00000, GSI 0-15
ACPI: IOAPIC (id[0x05] address[0xfec01000] gsi_base[16])
IOAPIC[1]: apic_id 5, version 17, address 0xfec01000, GSI 16-31
ACPI: IOAPIC (id[0x06] address[0xfec02000] gsi_base[32])
IOAPIC[2]: apic_id 6, version 17, address 0xfec02000, GSI 32-47
ACPI: INT_SRC_OVR (bus 0 bus_irq 0 global_irq 2 dfl dfl)
ACPI: IRQ0 used by override.
ACPI: IRQ2 used by override.
ACPI: IRQ9 used by override.
Enabling APIC mode: Flat. Using 3 I/O APICs
Using ACPI (MADT) for SMP configuration information
Allocating PCI resources starting at c4000000 (gap: c0000000:3ec00000)
Built 1 zonelists
Kernel command line: root=/dev/loop3 ver_usb=1 ramdisk_size=10000 rw quiet no_scroll maxcpus=32 vmalloc=128M vga=788 splash=silent CONSOLE=/dev/tty1 append="FcKgW" system=1 max_loop=16
mapped APIC to ffffd000 (fee00000)
mapped IOAPIC to ffffc000 (fec00000)
mapped IOAPIC to ffffb000 (fec01000)
mapped IOAPIC to ffffa000 (fec02000)
Enabling fast FPU save and restore... done.
Enabling unmasked SIMD FPU exception support... done.
Initializing CPU#0
PID hash table entries: 4096 (order: 12, 16384 bytes)
Detected 2194.896 MHz processor.
Using pmtmr for high-res timesource
Console: colour dummy device 80x25
Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)
Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)
Memory: 4138592k/5242880k available (4306k kernel code, 54428k reserved, 1378k data, 272k init, 3276736k highmem)
Checking if this processor honours the WP bit even in supervisor mode... Ok.
Calibrating delay using timer specific routine.. 4394.22 BogoMIPS (lpj=8788449)
Security Framework v1.0.0 initialized
Capability LSM initialized
Mount-cache hash table entries: 512
CPU: After generic identify, caps: 178bfbff ebd3fbff 00000000 00000000 00002001 00000000 0000001f
CPU: After vendor identify, caps: 178bfbff ebd3fbff 00000000 00000000 00002001 00000000 0000001f
CPU: L1 I Cache: 64K (64 bytes/line), D cache 64K (64 bytes/line)
CPU: L2 Cache: 1024K (64 bytes/line)
CPU 0(2) -> Core 0
CPU: After all inits, caps: 178bfbff ebd3fbff 00000000 00000410 00002001 00000000 0000001f
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#0.
Checking 'hlt' instruction... OK.
Freeing SMP alternatives: 24k freed
CPU0: AMD Dual-Core AMD Opteron(tm) Processor 2214 stepping 03
Booting processor 1/1 eip 2000
Initializing CPU#1
Calibrating delay using timer specific routine.. 4389.36 BogoMIPS (lpj=8778729)
CPU: After generic identify, caps: 178bfbff ebd3fbff 00000000 00000000 00002001 00000000 0000001f
CPU: After vendor identify, caps: 178bfbff ebd3fbff 00000000 00000000 00002001 00000000 0000001f
CPU: L1 I Cache: 64K (64 bytes/line), D cache 64K (64 bytes/line)
CPU: L2 Cache: 1024K (64 bytes/line)
CPU 1(2) -> Core 1
CPU: After all inits, caps: 178bfbff ebd3fbff 00000000 00000410 00002001 00000000 0000001f
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#1.
CPU1: AMD Dual-Core AMD Opteron(tm) Processor 2214 stepping 03
Booting processor 2/2 eip 2000
Initializing CPU#2
Calibrating delay using timer specific routine.. 4389.32 BogoMIPS (lpj=8778649)
CPU: After generic identify, caps: 178bfbff ebd3fbff 00000000 00000000 00002001 00000000 0000001f
CPU: After vendor identify, caps: 178bfbff ebd3fbff 00000000 00000000 00002001 00000000 0000001f
CPU: L1 I Cache: 64K (64 bytes/line), D cache 64K (64 bytes/line)
CPU: L2 Cache: 1024K (64 bytes/line)
CPU 2(2) -> Core 0
CPU: After all inits, caps: 178bfbff ebd3fbff 00000000 00000410 00002001 00000000 0000001f
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#2.
CPU2: AMD Dual-Core AMD Opteron(tm) Processor 2214 stepping 03
Booting processor 3/3 eip 2000
Initializing CPU#3