I purchased open-e DSS 16TB 1 year ago and was very pleased with it.

So I purchased another open-e DSS 16TB recently but in this time it showes problems.

My mainboard is ASUS Z7S-WS and CPU is Xeon 5420 x 2 and use 8G RAM.

First problem is that it never connects with network.

The ping test always failed.

I used another mainboard of diffrent vender but it failed also.

I set the DNS settings and tried another router and another switching hub but it is never connected.

The second one is update failure.

Because of connection failure I tried to update.

I downloaded update image and tried to update but it failed. (I tried it with 2 different images)

Every time when I tried to boot from cd it gives a message :

[System corrupted "No USB flash module has been found".]

I tried it with another mainboard it showed same result.

I sent an help e-mail to support@open-e.com yesterday but I had not received answer yet.

Please help me.