What is the FTP program that you are using, below is the software which has been tested:

* CoreFTP (Windows)
* FileZilla (Windows)
* IgloFTP (Windows and Linux)
* SSLFTP (Linux console client)

Note
If the NAS server uses Windows domain authorization the short domain name along with a plus sign must precede the username, e.g. DOMAIN+Administrator.

To connect to a share via the Users with password mode, switch the encryption type in your SFTP client to SSL or TLS. All Users with password shares are in the shares folder. Users see only the authorized shares.

Note
If you are unable to see any directories when connected to the FTP server please make sure that you have the rights to access any shares over FTP. If you still cannot see any directories please switch your FTP client to passive mode.

Note
Most FTP clients have bookmarks which allow for setting up IP, a port home folder, etc. Suggested home folder for the Anonymous mode users is pub while for the Password mode users it is shares.