Send the SN of the module and the error message and if you can the logs as well to support@open-e.com so we can guide you from there. We will have to generate the product key for you.
Was there a resolution for this?
This has just happened to us for a system ready to ship.
I debated whether to leave it at 3276 or upgrade it to 3518 - obviously I made the wrong choice!
Hardware is Intel SSR212MC2 (McKay Creek).
It sounds like the only option now is to overwrite the product key and obtain a new key?
I will do as per previous person & send details to support.
Thanks
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