Keven, Send the SN of the module and address to support@open-e.comas the forum does not handle the RMA process. Also is this the new modules that are rectangle or square and what version was it on before crashing. The new modules recatangles are newer and we ask all to set the BIOS to use 1.1 USB or Legacy mode.

Also new DSS V6 you don't have to use our USB modules and you can use any of your own USB Flash stick or drives.