Problem with activation of DSS lite v6

[jmercmon]

I got it through to support, still got error but the message got assigned a ticket number.

[To-M]

Is the Ticket#1010059 ?

[jmercmon]

Yes that is correct.

[To-M]

Thanks - give us a bit,, possibly tomorrow. Also send in the log from the GUI in Status > Hardware > Logs and click on the download button and reply using the same email ticket.

[To-M]

I had to move your ticket - sending you a new one.... min.

[Jurgen_VDP]

I am also following this issue, but I did need a storage server, so I turned to another solution. Yet as soon as this issue is resolved, I will reinstall my DSS Lite server and try again.

[sgiusto]

Same issue here.
Installed Data Storage Software V6 Lite vesrion 6.0up04.8401.3530 32bit from a USB Cd in a DL380G3 and got the 'Could not create preactivation file. Please contact support.' during the offline activation.
Opened a support ticket. Got answer that lite version has limited support.
How do you think I test this product if I cannot evaluate it?
I am a reseller, what about NFR keys also?
Regards
Stefano

[pdr]

Hi!

Last week I bought a DSS V6 Full 8TB and a DSS V6 Lite 6TB.

To install the full version on my actual NAS, I decided to install the Lite version on an old hardware to backup my main NAS before I install DSS there.

Everything works fine until the Activation of the DSS V6 Lite.
I get the same problems as Jurgen_VDP in post #1.

online activation -> "Cannot open XML data file: /currver/activation.xml"
offline activation -> "Could not create preactivation file. Please contact support."

I hope someone could help me to get this working.

Thanks in advance, Pascal

BTW: Sorry for my bad english.

[To-M]

Can you send in an email ticket using the pre-sales@open-e.com Also what version are you using with the Lite?

[berryla]

I have posted the same issue in the V6 Lite forum.