Problem with activation of DSS lite v6

[To-M]

Thanks - give us a bit,, possibly tomorrow. Also send in the log from the GUI in Status > Hardware > Logs and click on the download button and reply using the same email ticket.

[To-M]

I had to move your ticket - sending you a new one.... min.

[Jurgen_VDP]

I am also following this issue, but I did need a storage server, so I turned to another solution. Yet as soon as this issue is resolved, I will reinstall my DSS Lite server and try again.

[sgiusto]

Same issue here.
Installed Data Storage Software V6 Lite vesrion 6.0up04.8401.3530 32bit from a USB Cd in a DL380G3 and got the 'Could not create preactivation file. Please contact support.' during the offline activation.
Opened a support ticket. Got answer that lite version has limited support.
How do you think I test this product if I cannot evaluate it?
I am a reseller, what about NFR keys also?
Regards
Stefano

[To-M]

1) Once you access the DSS Lite page to download from link below:
http://www.open-e.com/account/login/...s-and-updates/

2) Then click on the "Generate Product Key" button to obtain the key. Then copy and past the key in the GUI located in HELP -> about... -> Function: Add license key.

3) Then restart the system.

4) If you want to use the "Offline activation - internet access not required" then download hardware stamp In order to activate your license system requires hardware stamp. To download your hardware stamp, please click the download button and save the file on your local disk.

5) Then email the hardware stamp the following address: activation@activation-key.com

6) Then upload the activation file that you received from Open-E and you will be registered.


Concerning the NFRs we sent out the email to all partners, that we will supply you 2 NFRs. Please contact your regional sales person as this would be better . I know this went out as I assisted on the emailing. Many do not read the email or have spam filters or have 100's of emails daily (LIKE ME ) and may have deleted it (NOT LIKE ME ).

[sgiusto]

Hi Todd,
my problem is with step 4 in your list.
when I try to create the hardware stamp I get the 'Could not create preactivation file. Please contact support.' error.
Regards
Stefano

[To-M]

Ok, I this can be an isolated incident as I tested several times without issues today and had others test as well.

Can you try to load the DSS Lite on a different usb flash stick and format again, make sure that you did a MD5 check. Then register another DSS Lite. Then start again. Also are there any errors?

[pdr]

Hi!

Last week I bought a DSS V6 Full 8TB and a DSS V6 Lite 6TB.

To install the full version on my actual NAS, I decided to install the Lite version on an old hardware to backup my main NAS before I install DSS there.

Everything works fine until the Activation of the DSS V6 Lite.
I get the same problems as Jurgen_VDP in post #1.

online activation -> "Cannot open XML data file: /currver/activation.xml"
offline activation -> "Could not create preactivation file. Please contact support."

I hope someone could help me to get this working.

Thanks in advance, Pascal

BTW: Sorry for my bad english.

[To-M]

Can you send in an email ticket using the pre-sales@open-e.com Also what version are you using with the Lite?

[pdr]

Ok, thx. I send an email.

My used Version is 6.0up35.8401.4452 32bit .