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Thread: Problem with activation of DSS lite v6

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  1. #1

    Exclamation DSS V6 LITE Activation Problem

    Hi!

    Last week I bought a DSS V6 Full 8TB and a DSS V6 Lite 6TB.

    To install the full version on my actual NAS, I decided to install the Lite version on an old hardware to backup my main NAS before I install DSS there.

    Everything works fine until the Activation of the DSS V6 Lite.
    I get the same problems as Jurgen_VDP in post #1.

    online activation -> "Cannot open XML data file: /currver/activation.xml"
    offline activation -> "Could not create preactivation file. Please contact support."

    I hope someone could help me to get this working.

    Thanks in advance, Pascal

    BTW: Sorry for my bad english.

  2. #2

    Default

    Can you send in an email ticket using the pre-sales@open-e.com Also what version are you using with the Lite?
    All the best,

    Todd Maxwell


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  3. #3

    Default

    Ok, thx. I send an email.

    My used Version is 6.0up35.8401.4452 32bit .

  4. #4

    Default

    Thanks and I forgot to ask if you can send me the log file from the GUI in Status > Hardware > Logs then click on the Download button.
    All the best,

    Todd Maxwell


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