Trust me guys we are not making a killing here on revenue with a onetime purchase. Do your research with other big companies that are making the big $$ and they perform the annual service fee's. To me this would be nirvana to have this in place and maybe we do this new support plan as we are talking about and we would make more $$ and charge a yearly fee like $1,500 - though many would go ballistic over this and if we say ok then what about just giving it away for free! Think about it really hard and use your business sense here guys. If that is the case then we should be a nonprofit company and then let you develop the software (good luck and try supporting over 650 products- that will change your mind in a split second).

Now the problem comes into play here is what to do when we tell the other 1000,s of existing customers this new service plan that starts now and they come back and say - this is wrong I paid my onetime fee and I don't think this far!! Are you in a position to spend hours responding to their postings that cost me and others time and takes away from supporting other customers. You just don't spit out emails that fast - I do 90 sent emails daily plus many others not including the forum (very long hours guy's that many of you only do 10hr days), so I don't know if that will work.

As I stated in the previous posts, it is hard to please all 100% of your audience - so, how to do it?

I think for now we should move onto working on technical issues for others, unless there is more to beat up on this horse but I do like the input that all of you are providing. I just don’t think there will ever be a perfect answer here - I think it's been like this for 1000 of years with mankind (sorry had to bring old history politics .