Upgrading DSS to version 3518

[sujaikumar]

8. In the second menu there are 3 menu options:
32bit system (2.6.27)
64bit system (2.6.27)
Run software update installer
In order to run TRIAL of new software v5.0 up62 build 3518, please select 32bit or 64bit accordingly to your current system architecture.
The TRIAL will recognize your current volume groups and volumes, but will start with factory defaults settings. In order to restore your current settings,
please go to menu in: MAINTENANCE->miscellaneous and select the SETUP and CONFIGURATION check-boxes then click on green action button.
This will prompt for system re-boot. After re-boot you can test how your storage system works with new software. If all is OK, we do recommend to update.
WE STRONGLY RECOMEND TO RUN TRIAL BEFORE UPDATING YOUR CURRENT VERSION, AS THERE IS NO POSIBILITY TO DOWNGRADE
TO PREVIOUSE VERSIONS. WHEN RUNNING TRIAL VERSION PLEASE CHECK IF ALL YOUR INSTALLED HARDWARE COMPONENTS ARE FUNCTIONAL.
In order to update your current DOM with new software v5.0 up62 build3518, please boot from the USB-stick and in the second menu please select
Run software update installer
Then follow all steps until reboot.

Hi Todd,

We are still running the 64 bit trial (and everything continues to work well).

However, when we tried to reboot from the USB stick (with v 3518) to do the upgrade (instead of the trial), the web GUI showed the error message: "No Units Found", and it only allowed the option to Continue or Exit. Clicking Continue did nothing. So we clicked "Exit", and have rebooted into 64 bit trial mode again.

Could this problem be happening because our current on-board DSS version (3278) is 32 bit, and the trial version (3518) we installed from the USB stick was 64 bit? (we had also replaced all our hard disks when trialling the 64 bit version so all the units and volumes are configured as 64 bit).

Thanks in advance,

- Sujai

[To-M]

If the 3278 version was in 32bit mode and you are using the trial version which defaults to 64bit mode then just go to the Console Tools CTRL + ALT + T then select Boot options then System architecture and change to 32bit then save an reboot.

[sujaikumar]

Am already in touch with email support about this. But just to let you know - I did try to change the boot option and reboot from the USB stick, but when we get to the menu with
- 32bit system (2.6.27)
- 64bit system (2.6.27)
- Run software update installer
and choose Run software update installer, the system again says "no units found -- continue -- exit" (and only exit can be pressed).

Open-e phone support seemed to think that the problem could be that our initial installed capacity was 16 TB (for the onboard system which is at v 3278) whereas in the 64 bit trial we added 48 TB worth of new disks. So they asked us to apply our 32 TB additional license key to version 3278 itself before attempting the upgrade. We tried that as well (i.e .rebooting from the on-board module rather than the USB stick). For some reason it says key invalid so I am trying to resolve that with email support now. Will let you know here how that goes.