When you entered the PK (product key ), did you reboot your system? if not then please reboot it, and try to activate your system again ( with the offline file or online way).
Administrator
When you entered the PK (product key ), did you reboot your system? if not then please reboot it, and try to activate your system again ( with the offline file or online way).
Newbie
I did reboot after entering the product key, and rebooted again now just to be on the safe side. Tried both online and offline activation and still experiencing the same problem.
Administrator
If you changed any kind of the hardware in your system, or tried to install DSS on a different system, and you have an old Activation file, it will not work, as you need to get a new Activation file for Offline activation, or else you can activate it online.
More details can be found at this KB:
http://kb.open-e.com/How-to-activate...oduct_702.html
Please send us a new .HWS (hardware stamp) file for your system, and we will generate a new Activation file for you, you can open a support ticket for that, or just send the HWS file to the mentioned email in the KB.
Last edited by Al-S; 02-16-2012 at 02:26 PM.
Senior Member
If you are still experiencing the activation problem, please report a case through our userportal and we will take a look at your system using the Remote Support connection to see what could caused the problem.
Open-E userportal:
https://www.open-e.com/userportal/login/
BR,
Tomek
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