Hi Guys,

I have been using open-e for the last 2 months now connected to an HP BL460C G1 Blade server on which there is ESXi installed hosting 4 VM’s. Today one of our developers told me that he could not connect to his development VM. When I opened the VI client and connected to the ESXi host I could not open a console to the VM and ESXi replied “Cannot locate vmx config file”

I tried to connect to the open-e box through the web interface but the page could not be displayed. The open-e machine was pingable but I could not connect to it. I had to turn off the machine forcibly (kept the power switch pushed for 4 seconds) and then when I restarted I had about 23 error messages in the event viewer of the open-e box.

How can I further diagnose the issue. Is there a way how I can upload the log file so that anyone may help. The machine on which I am running open-e is an HP PC with 512MB of RAM Intel Pentium 4 3.0Ghz CPU and 2X 1TB SATA HDD configured in a RAID-1 through a software RAID with open-e.

I am also using the 2TB DSS V6 Lite license..