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Thread: Big DSS problem

  1. #1

    Default Big DSS problem

    Hi all

    I've big issues with my DSS (build "dss6.0up10_b3719.oe_i"). The DSS system becoms unavaible from time to time (let's say ever 4-6 week). Currently, I've this issue where:

    DSS does reply on ping
    LUNs are not available
    Web Console is not available
    CLI is not available

    Before I hard reboot this system, is there anything I should check? And, even more important - what should I check after the reboot to resolve this problem?

    I use Windows Server 2008 R2 Cluster which uses the included iSCSI initiater to connect to the DSS iSCSI target.

    Thanks a lot
    Norbert

  2. #2
    Join Date
    Sep 2008
    Posts
    19

    Default

    Hi Norbert,

    Could you please send log files via our website?
    The we will be able to investigate it deeper
    Open-E - Knowledgebase
    Best Regards Richard
    Open-E Technical Support Engineer

  3. #3

    Default

    Ok, thanks :-D! wheren can I submit the files? An which log files do you need exactly (will they be there after a reboot)?

  4. #4
    Join Date
    Sep 2008
    Posts
    19

    Default

    Hi again!

    Yes, old logs are available after reboot (rotate && compression)
    You can submit ticket via http://www.open-e.com/account/technical-support/
    but firs you must log in.
    Open-E - Knowledgebase
    Best Regards Richard
    Open-E Technical Support Engineer

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