NAS goes offline for no apparent reason

[To-M]

Try to remove the Snapshot from the Extended tool in the Console screen, when doing this it will restart the system.

[KenIzzo]

I went to the Maintenance tab on the GUI, selected Snapshot. Snap002 was enabled again. I clicked the "Remove" button under "Remove All Snapshots", but Snap002 doesn't go away. In fact, it was re-enabled this morning.

Am I missing something here?

[To-M]

Did you try from the Extended tool from the Console - just enter CTRL + ALT + X then select to remove Snapshots.

[KenIzzo]

No, but I will try that tonight after close of business. The only access I have right now is through the web GUI.

I just want to make sure I understand what you are asking - when you say the console, you are refering to the unit's actual monitor and keyboard, correct? Not a management console that is accessed remotely?

Sorry if this is a simplistic question, but just want to get this resolved with as few mis-steps as possible.

Ken

[To-M]

Yes from the monitor and keyboard on the server.

[KenIzzo]

Understand. I'm not that familiar with this unit, just wanted to make sure of what I was supposed to do. Currently there isn't a monitor or keyboard attached to the Open-E, I had to get cables to do that tonight.

[To-M]

You can use Putty (SSH) to access the Console go to the GUI in SETUP -> administrator -> Function: Remote access - Read the help notes below or in the GUI.

Using this function, you can manage console tools remotely via the SSH protocol (secure shell). The default user is cli and cannot be altered. The password, however, can be changed.

Allow IP
Here you can assign IP addresses (separated by a semicolon) which are granted remote access to the server. When left blank, the field indicates no restrictions.
Set port
The default port is 22222 for security reasons, because high-number ports are invisible to port scanners. You can only change the setting to a port within the 1024-65535 range. You cannot indicate ports already in use.
Password
Password length is 5 characters minimum. Be sure to use strong passwords.
Confirm password
Please retype your new password.

Password cannot contain:

* special characters such as ' " ` ^ & $ # [ ] \/ | *
* spaces

To connect to the server from Linux/MacOSX systems use:
ssh -2 -p 22222 -l cli ip_address
where:

* option: -2 indicates the SSH protocol version used for connection
* option: -p indicates the remote access port
* option: -l indicates the user (the user needs to be cli)
* option: address_ip indicates the address of the server to which you want to connect

You will be asked for the remote access password you have entered on the server.

To connect to the server from Microsoft Windows, download the free SSH client (Putty):

* in the Host Name (or IP address) field, enter the IP address of the server
* in the Port field, enter the same port as in the server GUI (default 22222)
* in the Protocol field, select SSH
* in the category: Connection -> Data -> Auto-login-username, enter: cli
* in Terminal -> Keyboard -> The Function Keys and keypad, select VT100+
* go back to the Session category, enter the session name in the Saved Sessions field, and click the Save button
* click on the newly saved session, click Open, and enter the password. (If you have not entered the Auto-login-username, Putty will prompt you for a username. At the prompt, enter cli).