Hello and thank you for your answer.

I'm currently downloading "Open-E DSS update ver. 5.00 up62 zip build 3518" to upgrade, but it might take some time before I have a maintenance window.

I'm submitting a ticket, but I don't know how to access the "critical error log"?

This device is on a private network and there's no way I can give access to anyone outside of my company.

Regards