open-e ide-flash disk corrupt?

[Mr.McRAID]

Our customer having the same problem.

Where can I find the firmware for reflash the iSCSI module? and how can it be done.

I suposse the cusomer need to have the key's to activate the storage capacity as before?

John

[To-M]

You will need to register your product to obtain the updates. Link below for registering:

http://www.open-e.com/account/products-and-updates/

[Mr.McRAID]

Customer try to flash, but by putting the module in another PC he get the error:

unable to enumerate usb device on port 6

Customer having only a serial number of the module. After he gets the module working again, or replace the module, is it possible to have it up and running it with the 16TB license as he hat it before?

Or does he need the license number? Can he resolve the licens number via Open-E? or...

[To-M]

Yes if he has the proper SN and he reflashes then he will have the 16TB.

[Mr.McRAID]

They use the Open-E SAN I-SCSI version, not the DSS.

The Module isn't reflashable (getting error)

So he try to install software on disk, but which software does he need te download?

[To-M]

Is this iSCSI Enterprise or iSCSI-R3 both are End of Life.

[Mr.McRAID]

So, no more support?

Even a suggestion isn't mentioned here...very nice, thank you.