In the console screen you should have the serial number listed under the Release date or you can go to the GUI click on the Help tab then click on the About Open-E .. You should see the serial number there.
Could you try to use Firefox web browser instead of Internet Explorer. Download Firefox from below to see if the Volume Groups are added. It looks like the system is seeing the Volume Groups because you are able to delete them in the Extended tools. Also test Firefox with the manual again and let me know.
There should be some USB pins on the motherboard. Sometimes you will see the external USB ports connected to the motherboard with internal cables - see if you can locate them.
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