ESX4 losing Disk Connectivity to FC Volume

**gharding** · 03-09-2011, 01:53 PM

Example message

"Lost access to volume 496befed-1c79c817-6beb-001ec9b60619 (san-lun-100) due to connectivity issues. Recovery attempt is in progress and outcome will be reported shortly."

VMware states this is due to the heartbeat not being received for a period of 16 seconds.

This only happens with FC volumes iscsi are ok, any help would be appreciated. I looked at the tests.log but it means nothing to me

GAJH

**To-M** · 03-09-2011, 03:26 PM

Look at the dmesg.2 log and look for the Qlogic info to see if there are any errors, nothing much will be in the test.log for the FC HBA.

**gharding** · 03-09-2011, 04:50 PM

Thanks Todd had a look but means nothing to me

**To-M** · 03-09-2011, 04:59 PM

Can you dump the log here so I can look at it - only from starting from the raid controller down.

**gharding** · 03-10-2011, 01:58 PM

Cant find how to upload tried pasting the text but it is too much

**To-M** · 03-10-2011, 02:52 PM

Just copy the text from the log from the starting point of the RAID controller down to the bottom.

**gharding** · 03-10-2011, 03:35 PM

still too long can i just email it to you

**To-M** · 03-10-2011, 10:35 PM

Send them in from your user portal and send the whole logs we will be looking out for them. Or use pre-sales@open-e.com but faster if you use your user portal.

**gharding** · 05-18-2011, 04:06 PM

I sent these in and have never had a response

**To-M** · 05-18-2011, 04:12 PM

what was your ticket # ?

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