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Thread: Boot Problem

  1. #1

    Default Boot Problem

    Hi all

    I have an Open-E DSS 1.1 running version 5.0 up60 3511

    After replacing all 4 HD of my storage i bootet the system, and now all i get after selecting the 32/64 bit kernel is a shell (no GUI, no Networking, nothing)

    dmesg states: unable to enumerate USB device on port 2

    Any Ideas how i could get the storage back up and running?
    If updating the software is a solution please tell me how to update 3511 without a GUI to the latest version.

    Thanks for the help

    Fab

  2. #2
    Join Date
    Aug 2010
    Posts
    404

    Default

    Quote Originally Posted by fabfive
    Hi all

    I have an Open-E DSS 1.1 running version 5.0 up60 3511

    After replacing all 4 HD of my storage i bootet the system, and now all i get after selecting the 32/64 bit kernel is a shell (no GUI, no Networking, nothing)

    dmesg states: unable to enumerate USB device on port 2

    Any Ideas how i could get the storage back up and running?
    If updating the software is a solution please tell me how to update 3511 without a GUI to the latest version.

    Thanks for the help

    Fab




    - Try to disable the USB2.x from your motherboard BIOS options, and see if that help you.
    - Use another USB port (connect your DOM/USB to another USB port if available).
    - Try to attach your DOM to a system running Windows O.S. and do a check disk for the DOM there.

    If that did not make it work well, then you may need to re-flash the module, to do
    that please follow the instructions in the following link :
    http://www.kb.open-e.com/System-Corr...found_113.html

    In case you get a "system corrupted" error during the system boots up, please follow this step-be-step instruction.

    Download proper ISO file for your system from your user portal:

    In order to update the system using ISO-image CD follow this step:
    - The ISO-File must be burned on a CD with your favorite Burning software.
    (For example: Nero Burning ROM - option:

    “Burn Image”, etc.)
    - Next please install CD-ROM. USB CD-ROM can be used as well.
    - Please set the BIOS to boot from CD-ROM drive.
    - Plug in the USB DOM on internal USB connector
    - Then boot from the ISO-CD and wait until prompt: “Update successful. New system will boot after restart”,
    - Next, please remove CD from drive and restart the system.


    Also you can create a “Demo USB flash thumb” that will make your system work, for 60 days.
    You can find the demo version at the following link :
    http://www.open-e.com/service-and-su...-cd-downloads/


    And here you the steps to update old DSS to latest DSSv5 ( not DSSv6 ):
    1. Download Atlanta2 (b4562) from the FTP link above;
    2. Burn Atlanta2 on CD, pendrive, EDC, PQI USB DOM;
    3. Put media with Atlanta2 to machine;
    4. Restart version (b3xxx)
    5. Boot from Atlanta2 and run "Software Installer";
    6. Install Atlanta2 on b3xxx media (Configuration from b3xxx should be automatically moved to Atlanta2);
    7. When installer finish, restart machine and remove Atlanta2 media, leave old-version where should be now Atlanta2 with old configuration;
    8. Boot Atlanta2.

  3. #3

    Default

    Hi

    I could not change the USB Port because i have an internal 1GB module where the open-e software is stored on.

    So with the the help of the company where we bought the storage i got a link to the ISOs and installed the latest version (4562) via CD.
    Later on i tried to find the ISO myself on the website .. no chance. It is ( no longer? ) linked for download!

    The install routine with recovering the old licence key did not work so i had to get back to the company where we bought the storage again to get the licence key.

    Install then worked without a problem.

    BUT even though i uses the licence key during installation the system now states its only the trial version. How can that be? Entering the licence key in the GUI now gives me a "invalid key nessage"

    any ideas?

    Thx
    Fab

  4. #4
    Join Date
    Aug 2010
    Posts
    404

    Default

    You can get latest builds from:
    http://www.open-e.com/account/products-and-updates/

    You may need to Activate your product, please find this link:
    http://kb.open-e.com/How-to-activate...oduct_702.html

  5. #5

    Default

    i have also facing same problem, now it has been solved. thanks for solution

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