Webinterface/Apache crashed in Latest Build (5794) ?

[Gr-R]

Most people use the Auto Update from the webinterface. I assume it does the MD5 check itself.. ?

This is correct.

We are investigating the issue some are seeing.
If you can open a support case(if you havent already), we can try to restart apache on the server, to see if there are problems with the webserver.
I was able to update several installs so far, and no issues like this.

[habicht]

Well, also downloading the logs in once never worked correct (on both systems
we have here - buyed at different times!). The most time
i don't get the logs (single download works).

But for the current problem i will open a support case now.

[Roeller]

I opened a support ticket.

The unit is 'remote support connected' now. Under ticket: 1026005.

-Roel

[Al-S]

Thank you, we can see it, and we are working on it now.

[habicht]

Well, my problem is solved. Support said: The problem was wrong format of product key (with '-').

Downloading the log files in once is also working again.

Thanx.

[Al-S]

Thanks habicht for your post, Yes the issue related to prod.key file, as if the product key contains "-" it will not work with build5794.

[r3vo]

so just to know if this issue happens at other systems too.
How can we resolve this issue? Retype the license key without the "-"?

How often does this issue occur? Any expectations?