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Thread: Webinterface/Apache crashed in Latest Build (5794) ?

  1. #11

    Default

    Well, also downloading the logs in once never worked correct (on both systems
    we have here - buyed at different times!). The most time
    i don't get the logs (single download works).

    But for the current problem i will open a support case now.

  2. #12
    Join Date
    Jun 2010
    Location
    The Netherlands
    Posts
    22

    Default

    I opened a support ticket.

    The unit is 'remote support connected' now. Under ticket: 1026005.

    -Roel
    Roel Broersma is founder and technical consultant at www.Gigaweb.nl. Expert in Storage solutions based on DELL, OpenFiler, Open-E and more. New installations, troubleshooting and custom work. See my life and technical blog at: www.roelbroersma.nl

    OECE - Open-E Certified Engineer

  3. #13
    Join Date
    Aug 2010
    Posts
    404

    Default

    Thank you, we can see it, and we are working on it now.

  4. #14

    Default

    Well, my problem is solved. Support said: The problem was wrong format of product key (with '-').

    Downloading the log files in once is also working again.

    Thanx.

  5. #15
    Join Date
    Aug 2010
    Posts
    404

    Default

    Thanks habicht for your post, Yes the issue related to prod.key file, as if the product key contains "-" it will not work with build5794.

  6. #16
    Join Date
    Nov 2009
    Posts
    53

    Default

    so just to know if this issue happens at other systems too.
    How can we resolve this issue? Retype the license key without the "-"?

    How often does this issue occur? Any expectations?

  7. #17

    Default

    So, what is the solution of this problem:

    - for new Open-E DSS V6 installation we should enter product keys without "-". Am I right?
    Although, PDF with purchased product key (received from Open-E sales) has "-" inside product key?

    - for old Open-E systems, where we have licenced it by typing product key with "-" (because it has this originaly form in purchased PDF): we will have problems with Web access when upgrading to the latest b5794 ? And we have to open remote support ticket to let Open-E support to solve it?
    Am I right?

  8. #18
    Pi-L Guest

    Default

    This problem occurs only if file prod.key was edited manually (and for example product key was copied from pdf with '-'). Product keys entered via GUI are automatically parsed to correct format and written to file, therefore one should be no worried about typing them in with dashes.

    If you experience this issue you may edit file prod.key on your own on other machine and remove the '-' signs or open support ticket and our team will fix it right away via RSS without any downtime.

    We are sorry for inconvenience. Let me also assure this issue will be fixed in next release.

  9. #19

    Default

    Quote Originally Posted by Pi-L
    If you experience this issue you may edit file prod.key on your own on other machine and remove the '-' signs or open support ticket and our team will fix it right away via RSS without any downtime.
    Hi, I'm planning for update, so where can i find this file to check it's contents?

    Thank you.

  10. #20
    Join Date
    Jan 2011
    Posts
    54

    Default

    If you boot your DSS V6 from a USB memory stick, you can just shutdown the server, unplug the USB memory stick and plug it to any PC. You will see the following directories there:
    bxxxx <DIR>
    boot <DIR>
    mmenu_upd.sh
    Where bxxxx is the DSS V6 build number so in case you are using the latest build 5794, go to b5794 directory and you will find prod.key file there.
    You can edit it and remove all "-" signs. After the changes are saved, plug you USB memory stick back to you server.

    BR,
    Tom

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