Not sure what's going on, but the remote support connection doesn't seem to remain open. It will randomly disconnect with "Remote Support: Remote support connection problem has occured. Remote support deactivated." Sometimes in as little as a minute, other times in about 2 hours. This is due to an open case on the RS25DB080 (and LSI 9265/9285) battery not appearing in the web interface issue.

I'm trying to leave the remote connection open for German time zone (CET, as per Greg), but it's almost 3AM for me, so I need to get to sleep.

We'll be moving both servers to our data center today to put them into production. Do remote support sessions sometime require the remote support technician to reboot the server (and if so, is the customer notified of that necessity beforehand)? I just want to make sure that the servers won't be impacted once they're moved.