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  1. #1

    Default "Total storage size exceeded" message

    Hello,
    I have installed DSS v6 trial on Dell R510 server with h/w RAID controller, two QLE2460 FC cards, and 12x 146GB and 2x 36GB SAS drives configured as 36GB RAID-1 system partition and two RAID-5 volumes: 5x and 6x drives with one global spare, so the total capacity is 1824GB, much less than 2TB. It was working fine until I applied a product key to convert it to DSS v6 Lite. After rebooting it reports "Total storage size exceeded licensed storage capacity. Please purchase license key for bigger capacity.", I can't access any configuration screens in the management GUI, when I ran hardware diag from the console it reports "_GB" for each unit - no size, just the empty space, there is something strange.
    What can I do to troubleshoot this issue? I've seen some threads that FC volumes are reported back to the DSS when a server is connected to a FC switch (my case), I can recall after I upgraded to v6_b96 some time ago I saw three more units the same size as my configured FC volumes appeared as available units to create a new volume group.
    Going though some old theads I found that the system volume is not counted in the total licensed capacity, could anybody confirm if it is true?
    Regards

  2. #2
    Join Date
    Oct 2010
    Location
    GA
    Posts
    935

    Default

    Problem is Lite does not support hardware RAID and is seeing the sum of all drives.
    You need to get a full version key for your system to work as it did in the trial.
    http://www.open-e.com/download/libra..._file/view/18/

  3. #3

    Default

    This link below shows how to calculate your capacity for either lite or the full version. Also the lite FREE product does not have FC support.

    http://www.open-e.com/raid-calculator/
    All the best,

    Todd Maxwell


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  4. #4

    Default

    I checked the calculator, the sum of my drives are less then 2TB, as I stated I have 12x 146GB and 2x 36GB, it comes to 1.46TB only.
    About H/W RAID support - according to DSS docs I can't manage disks and RAID volumes from the management GUI, which is OK for me for now, I know it works because I have another test system with DSS Lite v6 working with older Dell PE2850 server and the hardware RAID no problem.

  5. #5

    Default

    I understood I can buy 2TB extension key for the Lite version. Will it fix the problem?

  6. #6

    Default

    Lite does not support hardware RAID functions so adding more Storage license wont help, also there is no support for fc volumes in the Lite version as well only in the full version do you have these.
    All the best,

    Todd Maxwell


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  7. #7

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    Yes I have two FC volumes on this system, 536GB and 640GB, and it is actually working fine, FC volumes are visible to clients.
    I have another server working for a year under v6 Lite license with both FC and iSCSI volumes using H/W RAID-5 with 6x146GB drives. I'm not able to manage the RAID units form the GUI, but there is no problem to configure any volume groups, volumes, FC and iSCSI groups.
    And I had one more system before with the Lite version working with FC volumes.
    The question is - why does the server report storage size wrongly? How can I fix it? I shouldn't matter if it is FC or NAS volumes as soon as the storage size is within licensed capacity.

  8. #8

    Default

    I understand if I would buy the full v6 and apply the key I would have 30 days to activate it, but it should be working in full functionality. But what if my problem will still be there? Will I be able to get a full refund?

  9. #9

    Default

    I would like to see screen shots, especially for the Help > About section showing the SN# and version, also the message that you are getting and the volume groups and the HW RAID in the GUI and SW RAID.

    We never have supported FC and RAID controllers for the V6 and V7 Lite - see link below.

    http://www.open-e.com/products/open-...tware-v7-lite/
    All the best,

    Todd Maxwell


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