Ok, so support now has your logs. What is the ticket number that you received from our support group. If your reseller is in the UK I will need to now this to ask who is following up as we support many countries.
Well, it seems that all of our swiches are the problem. They are from the same reseller, and he has also configured them. Yesterday our complete network was down.
We tryed a twisted pair connection from a laptop direkt to the NAS and it worked.
Well, lets look what our resseler says, he is responsive for the NAS and the switches.