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Thread: Errors on Open-E R3 Enterprise

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  1. #1

    Default Errors on Open-E R3 Enterprise

    Hello,

    we use Open-E R3 Enterprise for our backups. If we copy a file to the NAS the copy failes (between 1 and 10GB) and error messages are generated.

    [spoiler]
    [/spoiler]

    Anybody knows what these messages mean?

    ThX&MFG

    Modell: NAS-R3 ENTERPRISE
    Version: 4.00.NE00000000.2425
    Erscheinungsdatum: 2006-12-06
    S/N: 92457978
    Lizenzierte Kapazität: 16 TB

  2. #2

    Default

    ok, new information:

    running is a ping to the NAS.

    If i browse through the folders on the nas, or try to copy anything onto the NAS I get 3 Ping timeouts.

    It's reproducable (right word?).

    During these 3 ping-losts the ntbackup (and anythign else, xcopy, etc) goes down.

  3. #3

    Default

    I have seen these errors before (Jiffies and buffer errors) are related to Network and are from Watchdog service. Its mean that NIC can't send data or receive and hangs up. Check the NIC's, cables and or switch - I had in past had a customer that changes out a NIC to test and found out that it was going bad, I admit it was weird but test this if you can.
    All the best,

    Todd Maxwell


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  4. #4

    Default

    Thank you.

    We've tryed the other network device, another cable, another switch and another IP.

    Problem remains the same

  5. #5

    Default

    :/ why can't i edit my postst

    *network device= *NIC

  6. #6

    Default

    Try to update to version 410 build 2584. Burn the ISO image onto a CD-ROM and update the NAS-R3 Enterprise. If this continues I want you to send logs to support@open-e.com so we can see what is going on.
    All the best,

    Todd Maxwell


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