Great job on the research. Also I saw the email to support but did not see where you had asked if you can enable remote support to help assist you or if they can run tests.
Thanks again for the huge effort on sending this information to our engineers.
Sorry, i just didn't understood what do you mean by "remote support" in your previous post.
The problem is that i must know what sort of testing will be made because the UPS is actually in production and have 2 critical servers connected (One is the NAS-XSR ), and they mustn't be shutdown at all.
I can make almost all the testing you want, but providing a link to my test machine is not a really simple task because i must put it in the DMZ before and i need some more time to accomplish this.
Of course, if you can't reproduce this in your lab, i'll do it as soon as possible.
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), and they mustn't be shutdown at all.
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