when boot serial number is not right!

[derkgort]

Hello,

when we rebooted our system when we replaced 2 new disks the bootloader have trouble with our serial number.
Our serial is valid but the system sais that this is wrong and won't boot.

Now we have a big problem because we have everything in active failover this is not the problem.
but 1 server is not. that is a big problem we wan't that data back.

Can we boot the system with a fresh install on a usb and recover our data?
if yes how can we do this the best.
or if not how can we recover that data. (the system was running fine before rebooting al data was there).


Kind regards,

Patrick Harer.
Crolox B.V.

[Gr-R]

You may boot from a prepared USB.
Once booted, set the management IP from the console, and then access the webGUI.
When shown, enter the valid product key, and reboot.
After reboot enter the webGUI, and enter your active/active key.
Then, you may restore the settings and configuration from MAINTENANCE-->Misc page in the webGUI. Reboot, and activate the product.
You should be able to join the cluster then.

[derkgort]

ok,

then i have my clusters back and can i access my other single volume?
And why we must enter our key again and why is this not valid anymore when is start.
can we use a temporary trail key to enter the boot modus?

Kind regards,

Patrick Harder.

[Gr-R]

the key is held on the boot media, so maybe a problem with that.
You may request a trial key when booting from USB, but it will likely come as expired since the system is in use already. Using your regular key is not a problem.

[derkgort]

ok when i do a reinstall from usb the data is still available.

open-e does not format the disks?

[Gr-R]

we will not format the data array.
when reinstalling, be sure to choose same(previous) boot media for the install, or just boot from USB.

[derkgort]

Thanks Gr-R.

You have saved my day.
Every thing is working like a charm.

Kind regards,

Patrick Harder.

[Gr-R]

Glad it worked out for you!