I also see this message (X11SSH with Megaraid 9271).
How is the correct way to open a case if we are an OEM and the license gets registered to our customer- so I can't open a case for that?
Either you register the product to your company, so you may provide OEM support, or your customer will need to open the case instead.
This is something you should discuss with your sales person so products are registered properly.