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Thread: product activation

  1. #1

    Default product activation

    i have a strange problem with product activation after deletion of vg0:

    - i had to delete / replace vg0 because the disks
    were more then 4 years old

    - after replacement, open-e dss v7 stated that the "system partition"
    is missing. I didn't find any information on "system partition"
    in the user manual

    - as a consquence of the missing system partition
    also the product activation information was gone

    - i recreated vg0 with the new disks and the "system partition"
    was created automatically, but open-e v7 is not activated
    anymore (see picture of error message, text in german)

    - i tried to reactivate open-e dss v7, but the activation dialog
    states that the product IS ALREADY ACTIVATED (see picture)

    Is there any possibility to reactivate the product, without
    reinstalling anything from scratch? Any help ist highly

    PS: after deleting vg0, also all SMB shares of other volumes
    have been deleted, but i was able to recreate them

  2. #2



    We will need Serial Number and most probably logs to verify the issue.
    Please do not post it here, but send it to our support by creating a ticket in User Portal.

    Thank you.

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