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Thread: Antivirus update network error

  1. #1

    Default Antivirus update network error


    on every attempt to update the Antivirus (either manually or on a schedule) I am getting this error: "Check your internet connection or change DNS or mirror server."
    I do not use a proxy, the network settings are OK but still no luck.

    I am also having problems with the online DSS check for updates. it always gives the error: "Update file is corrupted."

    The system works just fine - no other errors. those two are really annoying me.

    Please help.


  2. #2


    I have seen this issue in the past and it can be something with the boot media or the tasks that are present in the system even though all is working fine but with that message "Check your internet connection or change DNS or mirror server." I have seen that before. If removing the tasks and then trying to update the Antivirus and or the update to the latest version you might want to submit a support ticket so we can look into it deeper. I have also seen a re-installation or new boot media has worked as well.
    All the best,

    Todd Maxwell

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  3. #3


    Thanks Todd, I will try to install it on a new boot media and will post an update. Ivan

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