Yes - send the logs to support@open-e.com. Is this SCSI drive on a RAID controller? Please make sure they do not create a new volume group from the unallocated space as this could format the volume and wiping out the data. If he was adding new drives to the RAID controller then he can add this to the existing Volume Group, but not sure if this is the case. He could also try to go to the Console screen and enter the Extended tools CTRL + ALT + X then select "Restore LVM VG". This will reboot the system then he should see his Volume Group.