Mac OSX 2 TB > support

[To-M]

Any possibility you can send the log file to support, also we would like to ask if would be willing to enable Remote Support Services to allow our engineers to perform some tests and work on a solution. You will need to send logs in support first then you will receive a "Ticket #" then enable the Remote Support with entering this Ticket #.

for Logs:

Status > Hardware > Logs then click on the Download button and send log with description of problem for us to mark.

for Remote Support:

From Console screen enter CTRL + ALT + X for Extended Tools then select option for Remote Support Services.

[rlsinning]

Todd,

How do we sent you the files ?

We are working on it.

Thanks,

Roger

Off-Line email, please.

[To-M]

You need to enter the problem of the description - do not send the forum responses!

Please resend with problem of the description and do not copy the Forum responses.

[rlsinning]

Todd - thanks - this is new for us

Sent files to Support via email

Subject: support request for remote connection

[To-M]

ok they will get back to you. You can enable the Remote Support - just enter 2TB limitation with MAC OSX.

[DSSpower]

Remember that you should use 10.4.9 and higher for support over 2TB in MAC OSX area!