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Thread: Registration problem

  1. #11

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    Any chance to test with the DSS LITE infront of the ISA server just to see if can connect.
    All the best,

    Todd Maxwell


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  2. #12

    Question Registration problem - no reply email

    I had a similar problem that displayed the error message "can't connect to open-e server" and found out that my firewall was blocking communications. I took another route out and the system apparently registered ok, at least it said that it did. However, I never did get the email with the serial number, etc. I went to register at your online registration page, but it would not let me register because I did not have a serial number. This is a catch-22 for sure. I set up DSS-Lite on a test system and will be loading it on some new hardware when it arrives. This might be after the end of this month. Will the product still register in February or somewhere down the road? Thanks.

  3. #13

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    We still have not decided what will happen after the 31st but re-activation will be allowed just registration information has to be completed before then.
    All the best,

    Todd Maxwell


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  4. #14

    Question Registration problem - no reply email

    Thanks Tom, but I still cannot figure out why I did not get my registration email with my serial number in it. I started to set up a test system, and it wanted me to register right away. Could it be that since the system was not totally set up that it did not register? I am uncertain what all your registration procee does, but I recall somewhere that it sent info about the machine. Thanks again. Bob

  5. #15

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    Try to register under a different user with different email address, the system does not have to be fully configured for DSS LITE to function.
    All the best,

    Todd Maxwell


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  6. #16

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    Quote Originally Posted by To-M
    Any chance to test with the DSS LITE infront of the ISA server just to see if can connect.
    Yes, I did connect the DSS Lite after the border router infront of the firewall. Activation was now successful. But it would be good to know which ports/protocols we need to open for the registration just in case case we need to reactivate it. Port 10444 is not all. It's much work to change the network physical and logical just for activation ;-)

    Thanks,
    Marcus

  7. #17

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    Quote Originally Posted by Marcus
    ...But it would be good to know which ports/protocols we need to open for the registration just in case case we need to reactivate it. Port 10444 is not all...
    Hello,

    I'm trying to register but can not probably because of a firewall issue. I opened port 10444 and can see ACCEPTED trafic on this port from the open-e machine to 88.198.24.38.

    I can connect to 88.198.24.38 on port 10444 via telnet.

    What else should I do for the registration process to work?

    thanks!

  8. #18

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    I have talked with many who have multiple levels of firewalls in place or double NAT's that have been causing this issue. Is the DSS LITE behind a Cisco PIX or WatchGuard or any other device to help others or just temporary just to register place in DMZ port then remove.
    All the best,

    Todd Maxwell


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  9. #19

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    I've also tried to register, which also didn't work.

    static.88-198-24-38.clients.your-server.de (88.198.24.38) just sends SYN/ACK while my box tries to connect port 10444 and thats it... after a while I got "104, 'Connection reset by peer'".

    I am not using NAT, the box where I try to install Open-E lite is directly connected to the Internet with own official IP.

  10. #20

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    @To-M: looks like the IP stack of your registration server is a bit broken, here a tcpdump while doing just a 'telnet 88.198.24.38 10444':

    16:00:30.928548 IP 212.x.y.z.49853 > 88.198.24.38.10444: S 351258070:351258070(0) win 5696 <mss 1424,sackOK,timestamp 714969609[|tcp]>
    16:00:30.957254 IP 88.198.24.38.10444 > 212.x.y.z.49853: S 3026091900:3026091900(0) ack 351258071 win 5792 <mss 1400,sackOK,timestamp 2809545899[|tcp]>
    16:00:30.957313 IP 212.x.y.z.49853 > 88.198.24.38.10444: . ack 1 win 1424 <nop,nop,timestamp 714969617 2809545899>
    16:00:34.638330 IP 88.198.24.38.10444 > 212.x.y.z.49853: S 3026091900:3026091900(0) ack 351258071 win 5792 <mss 1400,sackOK,timestamp 2809546821[|tcp]>
    16:00:34.638410 IP 212.x.y.z.49853 > 88.198.24.38.10444: . ack 1 win 1424 <nop,nop,timestamp 714970537 2809546821,[|tcp]>
    16:00:40.638761 IP 88.198.24.38.10444 > 212.x.y.z.49853: S 3026091900:3026091900(0) ack 351258071 win 5792 <mss 1400,sackOK,timestamp 2809548321[|tcp]>
    16:00:40.638830 IP 212.x.y.z.49853 > 88.198.24.38.10444: . ack 1 win 1424 <nop,nop,timestamp 714972037 2809548321,[|tcp]>
    16:00:52.839937 IP 88.198.24.38.10444 > 212.x.y.z.49853: S 3026091900:3026091900(0) ack 351258071 win 5792 <mss 1400,sackOK,timestamp 2809551371[|tcp]>
    16:00:52.839988 IP 212.x.y.z.49853 > 88.198.24.38.10444: . ack 1 win 1424 <nop,nop,timestamp 714975087 2809551371,[|tcp]>

    Why does it send SYN/ACK's all the time?

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