Registration problem

[jakmonkey]

Perhaps something is offline with the registration servers? I've a big HOLE in my firewall from the DSS Lite machine to the Internet as a whole. The only connection I see in my log is an ICMP ping from my machine to 88.198.24.38.

[To-M]

Try entering the email address you used when you registered in "I have forgotten my password" and see if this kicks it off. If it still does not work send us an email at support@open-e.com to check that it is registered.

[Marcus]

I cannot enter the email address because the field in the form are not accessible. I get error cannot contact to Open-E server above the activation form and above the forgotten password form. There seems to be some logic in the GUI which makes the fields in the form unaccessible if the error occurs.

And I did send an email to the Open-E support on wednesday, still got no reply.

[masim]

If you are running a static IP, make sure you configure your gateway, netmask and broadcast, and check if there is any firewall preventing u from connecting

[To-M]

I cannot enter the email address because the field in the form are not accessible. I get error cannot contact to Open-E server above the activation form and above the forgotten password form. There seems to be some logic in the GUI which makes the fields in the form unaccessible if the error occurs.

And I did send an email to the Open-E support on wednesday, still got no reply.

Marcus,

Can you tell me if you are behind a Cisco PIX firewall/router. We have had reports from others that placed the DSS LITE in a specified DMZ port and it worked.

[Marcus]

We're using Microsoft ISA Server as firewall. Since I allowed port 10444 I can use the registration form, but the for the activation form and the forgotten password form, I still get the "cannot connect to Open-E server" error and cannot fill the forms.

[To-M]

Any chance to test with the DSS LITE infront of the ISA server just to see if can connect.

[Marcus]

Any chance to test with the DSS LITE infront of the ISA server just to see if can connect.

Yes, I did connect the DSS Lite after the border router infront of the firewall. Activation was now successful. But it would be good to know which ports/protocols we need to open for the registration just in case case we need to reactivate it. Port 10444 is not all. It's much work to change the network physical and logical just for activation ;-)

Thanks,
Marcus