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Thread: Swapped disk, unit won't see new drive (repost from wrong forum).

  1. #1

    Exclamation Swapped disk, unit won't see new drive (repost from wrong forum).

    Further to my earlier problem.

    We have a 32TB unit with a failed drive - it showed as "unconfigured bad" if I recall correctly. This morning we took the drive out, saw it vanish from the LSI Megaraid storage manager tool, waited 60 secs as advised and then put a fresh drive in.

    Nothing.

    Nada.

    Tried a check foreign configurations, nothing found.
    Tried a rescan (F5) several times, nothing found.
    Tried quitting raid storage manager and re-launch (it seems to do a fuller scan then) - nothing found.

    After a while longer, we tried a new disk - nothing doing.

    Finally tried original disk - still nothing!

    Currently we have one of the new spares in place, but it isn't being seen. Some reports follow - note the "Other Error Count: 1" in the PDList log.

    FYI The "missing" drive is located at enclosure 0 slot 87.

    Any help appreciated!!!

    Thanks,
    Roger

    Megaraid CLI>AdpAllInfo -a0

    Adapter #0

    ================================================== ============================
    Versions
    ================
    Product Name : MegaRAID SAS 84016E
    Serial No : 000000000
    FW Package Build: 5.0.1-0065
    FW Version : 1.10.00-0184
    BIOS Version : MT29
    Ctrl-R Version :1.04-008A

    Pending Images In Flash
    ================
    None

    PCI Info
    ================
    Vendor Id : 1000
    Device Id : 0411
    SubVendorId : 1000
    SubDeviceId : 1008

    Host Interface : PCIE

    Number of Frontend Port: 0
    Device Interface : PCIE

    Number of Backend Port: 16
    Port : Address
    0 500304800003c97f
    1 0000000000000000
    2 0000000000000000
    3 0000000000000000
    4 500304800001e97f
    5 0000000000000000
    6 0000000000000000
    7 0000000000000000
    8 0000000732424f44
    9 000000004c425442
    10 32312e332e322e52
    11 0000000000000000
    12 0000000000000000
    13 0000000000000000
    14 3220333120766f4e
    15 0000000000363030

    HW Configuration
    ================
    SAS Address : 5000000000821406
    BBU : Absent
    Alarm : Present
    NVRAM : Present
    Serial Debugger : Present
    Memory : Present
    Flash : Present

    Settings
    ================
    Current Time : 22:30:2 4/29, 2008
    Predictive Fail Poll Interval : 300sec
    Interrupt Throttle Active Count : 16
    Interrupt Throttle Completion : 50us
    Rebuild Rate : 30%
    PR Rate : 30%
    Resynch Rate : 30%
    Check Consistency Rate : 30%
    Reconstruction Rate : 30%
    Cache flush interval : 4s
    Max drives to spinup at one time : 2
    Delay among spinup groups : 12s
    Physical drive coercion mode : 1GB
    Cluster mode : Disabled
    Alarm : Enabled
    Auto Rebuild : Enabled
    Battery Warning : Disabled

    Ecc Bucket Size : 15
    Ecc Bucket Leak Rate : 1440 Minutes
    Restore HotSpare On Insertion : Disabled
    Expose Enclosure Devices : Disabled
    Maintain PD Fail History : Enabled
    Host Request Reordering : Enabled

    Capabilities
    ================
    RAID Level Supported : RAID0, RAID1, RAID5, RAID10, RAID50
    Supported Drives : SAS, SATA

    Allowed Mixing:
    Mix In Enclosure Allowed, Mix In VD Allowed

    Status
    ================
    ECC Bucket Count : 0

    Limitations
    ================
    Max Arms Per VD : 32
    Max Spans Per VD : 8
    Max Arrays : 128
    Max Number of VDs : 64
    Max Parallel Commands : 1008
    Max SGE Count : 80
    Max Data Transfer Size : 8192 sectors
    Max Strips PerIO : 42
    Min Stripe Size : 8kB
    Max Stripe Size : 1024kB

    Device Present
    ================
    Virtual Drives : 1
    Degraded : 1
    Offline : 0
    Physical Devices : 33
    Disks : 31
    Critical Disks : 0
    Failed Disks : 0

    Supported Adapter Operations
    ================
    Rebuild Rate : Yes
    CC Rate : Yes
    BGI Rate : Yes
    Reconstruct Rate : Yes
    Patrol Read Rate : Yes
    Alarm Control : Yes
    Cluster Support : No
    BBU : Yes
    Spanning : Yes
    Dedicated Hot Spare : Yes
    revertible Hot Spares : No
    Foreign Config Import : Yes
    Self Diagnostic : Yes
    Allow Mixed Redundancy On Array : No
    Global Hot Spares : Yes
    Deny SCSI Passthrough : No
    Deny SMP Passthrough : No
    Deny STP Passthrough : No

    Supported VD Operations
    ================
    Read Policy : Yes
    Write Policy : Yes
    IO Policy : Yes
    Access Policy : Yes
    Disk Cache Policy : Yes
    Reconstruction : Yes
    Deny Locate : No
    Deny CC : No

    Supported PD Operations
    ================
    Force Online : Yes
    Force Offline : Yes
    Force Rebuild : Yes
    Deny Force Failed : No
    Deny Force Good/Bad : No
    Deny Missing Replace : No
    Deny Clear : No
    Deny Locate : No

    Error Counters
    ================
    Memory Correctable Errors : 0
    Memory Uncorrectable Errors : 0

    Cluster Information
    ================
    Cluster Permitted : No
    Cluster Active : No

    Default Settings
    ================
    Phy Polarity : 0
    Phy PolaritySplit : 0
    Backgroud Rate : 30
    Stripe Size : 64kB
    Flush Time : 4 seconds
    Write Policy : WB
    Read Policy : None
    Cache When BBU Bad : Disabled
    Cached IO : Yes
    SMART Mode : Mode 6
    Alarm Disable : Yes
    Coercion Mode : 1GB
    ZCR Config : Unkown
    Dirty LED Shows Drive Activity : No
    BIOS Continue On Error : No
    Spin Down Mode : None
    Allowed Device Type : SAS/SATA Mix
    Allow Mix In Enclosure : Yes
    Allow Mix In VD : Yes
    Allow SATA In Cluster : No
    Max Chained Enclosures : 3
    Disable Ctrl-R : Yes
    Enable Web BIOS : Yes
    Direct PD Mapping : No
    BIOS Enumerate VDs : No
    Restore Hot Spare On Insertion : No
    Expose Enclosure Devices : No
    Maintain PD Fail History : Yes


    Megaraid CLI> PDList -aALL


    Adapter #0

    Enclosure Number: 1
    Slot Number: 255
    Device Id: 102
    Sequence Number: 1
    Media Error Count: 0
    Other Error Count: 1
    Predictive Failure Count: 0
    Last Predictive Failure Event Seq Number: 0
    Raw Size: 0MB [0x0 Sectors]
    Non Coerced Size: 9007199254740480MB [0xfffffffffff00000 Sectors]
    Coerced Size: 0MB [0x0 Sectors]
    Firmware state: Unconfigured(good)
    SAS Address(0): 0x500304800003c97d
    Inquiry Data: LSILOGICSASX28 A.0 9x28-0.0.9.0

    Enclosure Number: 2
    Slot Number: 255
    Device Id: 253
    Sequence Number: 0
    Media Error Count: 0
    Other Error Count: 0
    Predictive Failure Count: 0
    Last Predictive Failure Event Seq Number: 0
    Raw Size: 0MB [0x0 Sectors]
    Non Coerced Size: 9007199254740480MB [0xfffffffffff00000 Sectors]
    Coerced Size: 0MB [0x0 Sectors]
    Firmware state: Unconfigured(good)
    Inquiry Data: LSI SGPIO N/A

    Enclosure Number: 0
    Slot Number: 89
    Device Id: 89
    Sequence Number: 2
    Media Error Count: 0
    Other Error Count: 0
    Predictive Failure Count: 0
    Last Predictive Failure Event Seq Number: 0
    Raw Size: 953869MB [0x74706db0 Sectors]
    Non Coerced Size: 953357MB [0x74606db0 Sectors]
    Coerced Size: 952720MB [0x744c8000 Sectors]
    Firmware state: Online
    SAS Address(0): 0x500304800001e94b
    Inquiry Data: ATA ST31000340NS SN03 9QJ01MN4

    Enclosure Number: 0
    Slot Number: 88
    Device Id: 88
    Sequence Number: 2
    Media Error Count: 0
    Other Error Count: 0
    Predictive Failure Count: 0
    Last Predictive Failure Event Seq Number: 0
    Raw Size: 953869MB [0x74706db0 Sectors]
    Non Coerced Size: 953357MB [0x74606db0 Sectors]
    Coerced Size: 952720MB [0x744c8000 Sectors]
    Firmware state: Online
    SAS Address(0): 0x500304800001e94a
    Inquiry Data: ATA ST31000340NS SN03 9QJ01XV9

    Enclosure Number: 0
    Slot Number: 86
    Device Id: 86
    Sequence Number: 2
    Media Error Count: 0
    Other Error Count: 0
    Predictive Failure Count: 0
    Last Predictive Failure Event Seq Number: 0
    Raw Size: 953869MB [0x74706db0 Sectors]
    Non Coerced Size: 953357MB [0x74606db0 Sectors]
    Coerced Size: 952720MB [0x744c8000 Sectors]
    Firmware state: Online
    SAS Address(0): 0x500304800001e948
    Inquiry Data: ATA ST31000340NS SN03 9QJ00QP0

    [ Cut for brevity ]

  2. #2

    Default

    first thing I recommend is to upgrade firmwares.. these units need to be updated all the time. I believe 1.10 -184 is not the latest. I believe there is 1.12 these days....

    Also, try different slots.. maybe the backplane has an issue!!!! check the cables...

    I don't see its an open-e issue, but its always good to check. But more importnat is to ask LSI guys.....

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