Getting Open-e DSS to talk to APC network management card

[msutherland25]

Todd,

Very disappointing indeed!

If I actually paid for technical support, what assurance do I have that anything will actually be done about this? This must be one of the leading UPS systems out there!

Do you feedback these issues to Open-E or just tell us what DSS doesn't do?

[To-M]

Do you feedback these issues to Open-E or just tell us what DSS doesn't do?

As you can see in many of the 1000's of posts we assist on the forum to help many engineers on troubleshooting issues not just what the DSS does not do that is stated in the manual, online help for the features and other areas.... This is why we always suggest to test before you place into production. We would have to see if this can be done and how much work is involved. I have researched on the forum and our support DB and I have found no one requesting this in the many years that our products have been on the market. I have sent you an email where you can send an email to your question to see if this can be done before you purchase support.

[msutherland25]

Thank you Todd, I have sent an email as you suggest...